Problemas de inserção de arquivos

[Marina Taís27192580bdqv]

Estou com problemas em inserir arquivos baixados diretamente do WhatsApp para o Illustrator, diz que o arquivo está corrompido, mas isso acontece com todos os que faço download e quero inserir no programa.

[Monika Gause]

Try and contact the person who sends those files and have them ZIP the files before sending.

[Anubhav Majumder]

Hello @Marina Taís27192580bdqv,

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly share some more information, like the exact file type, where the file is saved, and a screen recording of the problem so we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

[Met1]

Can you open them in Photoshop?