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Problems opening Illustrator

Community Beginner ,
May 03, 2023 May 03, 2023

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I have been trying to start Illustrator for hours and it won't start, it won't open.
Help!

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Performance

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Community Expert ,
May 03, 2023 May 03, 2023

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Do you have a Wacom connected? The current driver is not compatible with Illustrator.

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Mentor ,
May 03, 2023 May 03, 2023

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Just a few more details would help us help you...

Version? OS? RAM? ROM? Are you installing, updating? Did it work fine yesterday?

What have you already tried? Perfs reset? Cleaner tool instal? Instal into new user?

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Adobe Employee ,
May 05, 2023 May 05, 2023

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Hello @Diosnel29036703ixxu,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to remove and reinstall the Microsoft Visual C++ Redistributable (https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist) and checking if it helps?

 

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,
Anubhav

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