"add elements" to Library is greyed out

New Here ,
Dec 29, 2021 Dec 29, 2021

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I am unable to add elements to the library in Ilustrator CC v 26.0.2. I am able to add elements in Photoshop CC. I am also getting an error when loading Illustrator that says:

AtuarraM_0-1640832156495.png

Dont know if this is related. I tried setting preference back to defualt. Uninstalling and reinstalling Illustrator and Creative Cloud Desktop.

 

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Adobe Community Professional ,
Dec 29, 2021 Dec 29, 2021

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Hi please make sure both softwares are at same version maybe that help...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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If reinstalling (and restaring your computer) does not help, try thr Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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