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For the past few weeks, while I'm using Illustrator and go to open a new document, I get the above message. Often, when the documents window opens, I can see all my cloud documents, then after a second, they disappear and it says "can't open cloud documents". I can go to creative cloud and open them there. Sometimes if I restart Illustrator, they're there when I reopen the program but only about half of the time, and that isn't a great fix anyway since I often have a few documents open at a time while working and don't want to have to close and reopen Illustrator multiple times during the day. Illustrator & creative cloud are both up to date, creative cloud is online, and I'm working on a 2015 macbook pro running Big Sur.
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Unbless you 100% need to use the cloud, I would use the safer more reliable route of storing locally, then backing up to a cloud if you need these documents shared or access to from any random computer.
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Hi @Eileen5E0A,
I am sorry to hear about your experience. Would you mind sharing a few more details like:
Also, I would request you to perform the following steps in order:
Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:
Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.
Launch the app from the Creative Cloud Desktop app and share your observation with us.
We will be looking forward to your response.
Thanks & Regards,
Anshul Saini