Não consigo abrir o Illustrator. Já desinstalei e voltei a instalar e dá sempre a mensagem "not responding" que fazer?
Just did it a few times, but thanks
What OS, version of AI, RAM, HD space, Graphics card are you running?
We need more details to help assist you.
Dear Kevin, Windows 10, the last version of AI. It was working fine until last friday. I'm also using Photoshop, Premiere, After Effects, with no issues
I assume you've restarted the computer at some point in all this?
Is this happening on a specific doc, or only new docs, on old and new?
Did you delete prefs?
Dear MET1 tried all that. Solved, incompatibility with a printer driver. All is working now. Thank you for your help
Are you on a Mac? Try creating a new user profile, then install.
Thanks for your help. I'm in a PC, Windows 10, and my profile is professional, can't create another one. Best regards
Sorry to hear about this experience. I would request you try resetting Illustrator's preferences as suggested by Met1 by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.
Looking forward to hearing from you.
Dear Anubhav, the problem is solved. Incompatibility with a printer driver. All is working now. Thank you for your help 🙂
Do you mean your profile is managed by an IT department?
Dear Kevin, yes, this PC is managed by an IT department. Fortunately the problem is solved. Incompatibility with a printer driver. All is working now. Thank you for your help 🙂