"Illustrator Not responding"

Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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Não consigo abrir o Illustrator. Já desinstalei e voltei a instalar e dá sempre a mensagem "not responding" que fazer?

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correct answers 1 Correct answer

Community Beginner , Jul 19, 2022 Jul 19, 2022

Dear Kevin, yes, this PC is managed by an IT department. Fortunately the problem is solved. Incompatibility with a printer driver. All is working now. Thank you for your help 🙂

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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Just did it a few times, but thanks

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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What OS, version of AI, RAM, HD space, Graphics card are you running?

We need more details to help assist you.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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Dear Kevin, Windows 10, the last version of AI. It was working fine until last friday. I'm also using Photoshop, Premiere, After Effects, with no issues

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Guide ,
Jul 18, 2022 Jul 18, 2022

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I assume you've restarted the computer at some point in all this?

Is this happening on a specific doc, or only new docs, on old and new?

Did you delete prefs?

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Dear MET1 tried all that. Solved, incompatibility with a printer driver. All is working now. Thank you for your help 

Ana2528968813d6_0-1658220329012.png

 

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Guide ,
Jul 18, 2022 Jul 18, 2022

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Are you on a Mac? Try creating a new user profile, then install.

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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Thanks for your help. I'm in a PC, Windows 10, and my profile is professional, can't create another one. Best regards

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hello @Ana2528968813d6,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences as suggested by Met1 by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Dear Anubhav, the problem is solved. Incompatibility with a printer driver. All is working now. Thank you for your help 🙂

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Adobe Community Professional ,
Jul 18, 2022 Jul 18, 2022

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Do you mean your profile is managed by an IT department?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Dear Kevin, yes, this PC is managed by an IT department. Fortunately the problem is solved. Incompatibility with a printer driver. All is working now. Thank you for your help 🙂

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