"Renew now" despite having renewal

[tgojay]

Each time I launch Illustrator on my laptop, I get prompted to renew my subscription despite already having one. Then whenever I click the "Renew now" button, it tells me "Illustrator is ready to use." before going back to the same "Renew now" screen. This issue is URGENT!!

[Monika Gause]

Please check out this: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

[Anubhav M]

Hello @tgojay,

I'm sorry to hear about your experience. I checked the account you've used on the community for a subscription but did not find one. It could be possible that you subscribed using a different account. Kindly try signing out and signing in again using the Social sign-in options (Facebook/Apple/etc.) or a different account that you might have used for purchasing the subscription, as suggested by Monika, to see if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

[Anubhav M]

Hello @tgojay,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav