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"Renew now" despite having renewal

New Here ,
Jun 02, 2024 Jun 02, 2024

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Each time I launch Illustrator on my laptop, I get prompted to renew my subscription despite already having one. Then whenever I click the "Renew now" button, it tells me "Illustrator is ready to use." before going back to the same "Renew now" screen. This issue is URGENT!!

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Adobe
Community Expert ,
Jun 02, 2024 Jun 02, 2024

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Adobe Employee ,
Jun 04, 2024 Jun 04, 2024

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Hello @tgojay,

I'm sorry to hear about your experience. I checked the account you've used on the community for a subscription but did not find one. It could be possible that you subscribed using a different account. Kindly try signing out and signing in again using the Social sign-in options (Facebook/Apple/etc.) or a different account that you might have used for purchasing the subscription, as suggested by Monika, to see if it helps.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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