"TDR detected" illustrator fails

[matt_7456]

Having an issue similar to this: Solved: "TDR detected" illustrator fails - Adobe Community - 7762234 today. Have tried several things over the past few weeks and the issue seems to keep popping back up. 

graphics card is a NVIDIA Quadro K4200 so the drivers listed aren't specifically helpful for the current pc build. I've tried using the most recent drivers as well as updated Illustrator to the most recent version. Windows updates are also up to date. 

I've uninstalled/reinstalled illustrator, repaired the Microsoft C++ Redistributible options, and ran a SFC /scannow which did find some corrupt files. I just restarted and will try to use it again. I did not try turning off enhanced lines yet and while turning GPU performance off may work it's not a viable fix long term when projects need it to function.

Just posting this in case the error pops up again and I'm in need of some more help.

Any tips would be appreciated, thanks.

Matt

[Anubhav M]

Hello @matt_7456,

We understand that encountering technical issues can be frustrating. While I check this with the team, kindly share some more information to be able to help you with this scenario:

For macOS computers:

1) AISniffer file

- Close all Adobe applications

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

2) System Report

- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

For Windows computers:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

C:\Users\%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Kindly upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[matt_7456]

msinfo3s.nfo : https://drive.google.com/file/d/1Ng_XYbzb-LXmJU6DKfduzzxWLw--SeJb/view?usp=drive_link

AISniffer: https://drive.google.com/file/d/1dWVnNUirpW4a1Btx3K_aEpykeVry4Zle/view?usp=drive_link

Sorry for the late reply. It was good for a few days and then the same error came up. Illustrator is currently version 28.6, using NVIDIA Quadro k4200 graphics card and I just tried going back by 1 driver date to see  if that helps.

[matt_7456]

Also meant to add I have no issues using anything else, only Illustrator crashes with that error.

[Anubhav M]

Hello @matt_7456,

Thanks for sharing the details. It seems I am unable to access the files using the link(s) provided. Would you mind resharing the files after making the link public, so I can check it with the team?

Looking forward to hearing from you.

Thanks,
Anubhav

[matt_7456]

Apologies, it should be public now. 
msinfo https://drive.google.com/file/d/1Ng_XYbzb-LXmJU6DKfduzzxWLw--SeJb/view?usp=sharing

aisniffer https://drive.google.com/file/d/1dWVnNUirpW4a1Btx3K_aEpykeVry4Zle/view?usp=drive_link

[Anubhav M]

Hello @matt_7456,

Thanks for sharing the details. Kindly allow me some time to check this with the team.

Anubhav