• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

"Text Import Option" error message

New Here ,
Sep 27, 2022 Sep 27, 2022

Copy link to clipboard

Copied

I was saving a file in Illustrator 2021 when the electricity went out and my computer turned off. When I turned it on later and opened the file it had a "Text Import Option" error message. When I click "Ok" it opens a blank document.

 

I'm looking for solutions on the web, but nothing works ,text 2.jpg Is it possible to recover the file? It is a really important job

Thanks in advance

TOPICS
Import and export

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 27, 2022 Sep 27, 2022

Copy link to clipboard

Copied

If all the tricks you found on the web and the AI online help to recover your file, then it is pretty much gone because the structural damage is too great. That's why it's always a good idea to save a copy/ backup every now and then. If you haven't tried this yet, you could attempt to install an alternate vector drawing program like Corel Draw. Perhaps it is able to at least recover parts of the artwork. Otherwise you shouldn't waste your time looking for magic solutions and just start over.

 

Mylenium

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 27, 2022 Sep 27, 2022

Copy link to clipboard

Copied

Power outage while saving will pretty certainly roast a file. As Mylenium said, that's the reason why you should macke backups, lots of them. A new or additional hard drive is always cheaper than having to recreate a file. There's not a lot of hope for your file. Maybe you have already made a PDF of it to send to a client and can use that for rebuilding it?

 

@Anshul_Saini could you perhaps try and help with this file?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 27, 2022 Sep 27, 2022

Copy link to clipboard

Copied

LATEST

Hello @Minhaj26309931eghm,

 

Sorry to hear about this experience. As suggested by Mylenium and Monika, the chances of a file being recovered after a power failure are very slim. Would you mind sharing the file here or via DM so we can check it on our end? Although we cannot guarantee a successful recovery, we will try our best to do so.

 

Looking forward to your response.

 

Thanks,

Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines