Raccourci clavier

New Here ,
Nov 09, 2021 Nov 09, 2021

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Le raccourci loupe et la main avec la barre d'espace ne fonctionne plus avec le CC202

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Please check if there is something interfering. Some other software, can be anything, but often it's a browser.

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. As @Monika Gause said, this generally happens when the third-party application is interfering with Illustrator. In that case, you may try running the app in Safe Mode and launch Illustrator only. In Safe Mode, your system starts to perform certain checks and prevent third-party software/ services from automatically loading or opening. If it works fine in Safe Mode, then open other apps one by one, which you usually open, and see which app is conflicting with Illustrator. You can check and find the culprit app/ process/ plugin/ extension with the help of Activity Monitor and then you'll have to close/ disable/ uninstall them on your user account and then launch the app in normal mode. I hope it helps! 

 

Also, it can happen due to corrupt preferences. In that case, you may try resetting them (https://helpx.adobe.com/illustrator/using/setting-preferences.html).

Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Regards,

Anshul Saini

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