Ray Tracing Issue

[Richard29320861owcl]

When I try and use ray tracing on a 3D object, illustrator freezes and I get an error message saying the app is no longer responding. I tried using ray tracing on two different computers, both ultimately having the same problem. I haven't had any other issues with the program aside from when I try to do this one specific function. Any ideas on what to do?

[Monika Gause]

Can you please tell us about your system and hardware? How much RAM is installed?

[Richard29320861owcl]

On my main computer (HP Laptop) I have 8gb of ram and I'm not entirely sure how much ram I have on my Mac (MacBook Air 2019), but I'm assuming it's about the same at around 8gb. 

[Richard29320861owcl]

I'm having the same exact issue. 

[Monika Gause]

8 GB is just enough to run Illustrator at all. It's certainly not sufficient to do 3D.

[Anubhav Majumder]

Hello @Richard29320861owcl,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav