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Ray Tracing Issue

New Here ,
Apr 09, 2023 Apr 09, 2023

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When I try and use ray tracing on a 3D object, illustrator freezes and I get an error message saying the app is no longer responding. I tried using ray tracing on two different computers, both ultimately having the same problem. I haven't had any other issues with the program aside from when I try to do this one specific function. Any ideas on what to do?

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Draw and design , Performance , Tools

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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Can you please tell us about your system and hardware? How much RAM is installed?

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New Here ,
Apr 09, 2023 Apr 09, 2023

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On my main computer (HP Laptop) I have 8gb of ram and I'm not entirely sure how much ram I have on my Mac (MacBook Air 2019), but I'm assuming it's about the same at around 8gb. 

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New Here ,
Apr 09, 2023 Apr 09, 2023

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I'm having the same exact issue. 

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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8 GB is just enough to run Illustrator at all. It's certainly not sufficient to do 3D.

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Adobe Employee ,
Apr 14, 2023 Apr 14, 2023

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Hello @Richard29320861owcl,

 

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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