• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Re: Radeon RX580 Graphic

New Here ,
Oct 06, 2022 Oct 06, 2022

Copy link to clipboard

Copied

Old thread, but for anyone else ending up here from Google: support is not great. I am using Illustrator 2022 and AI crashes constantly when using the new flashy 3D-function with RX580.

Views

51

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

<moved from 2019 video hardware thread>

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

LATEST

Hello @Moll,

 

Sorry to hear about this experience. Would you mind trying a clean reinstall of the RX580 drivers, rebooting your computer, and relaunching Illustrator to check if it helps?

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines