Re-Type Illustrator 2024

[WSA508]

Hi!

Just wondering if anyone can help, when I "Double-click to apply selected font to make text live," it makes a duplicate and keeps saying error. 

I have attached a screenshot below.

Much appreciated!

Thank you very much. 

[Anubhav M]

Hello @WSA508,

We understand that encountering technical issues can be frustrating. Would you mind confirming if Illustrator behaves this way with all files? Also, kindly share some more details, like the exact version of the OS/Illustrator, details of your workflow, a public link to a sample file after uploading it to Dropbox/Google Drive/etc., and a screen recording of the problem (https://adobe.ly/3L9DWjy), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[WSA508]

Hi!

Thank you so much for the reply.

Illustrator behaves this way any time I try to use the Retype (Beta), i've tried it on several different images/files and the same error has occured. 

Screenshot of the OS/Illustrator

Google drive link to sample file and screen recording of the problem.

https://drive.google.com/file/d/1-jw5cGJ1MkegaiUZnRpVaEjzQA6waSgI/view?usp=share_link

https://drive.google.com/file/d/1i2aL5PVXr0sCpRVvCKj6VHDfHoAA36s6/view?usp=share_link

Thank you kindly for your help. 🙂

[Srishti Bali · Accepted solution]

Hi @WSA508

Thanks for sharing the video. That does look unusual. To troubleshoot this, I suggest resetting Illustrator preferences. Before you do that, please save your existing settings by going to the Edit menu (Edit > My Settings > Export).

You can follow the steps to reset your preferences as outlined here: [link to steps].

I hope this helps! Please feel free to reach out if you need any further assistance. 

Regards,

Srishti

[WSA508]

Hi Srishti Bali !

 Issue has been resolved! Thank you very much!