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Re-Type Illustrator 2024

New Here ,
Jul 02, 2024 Jul 02, 2024

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Hi!

Just wondering if anyone can help, when I "Double-click to apply selected font to make text live," it makes a duplicate and keeps saying error. 

I have attached a screenshot below.

Much appreciated!

 

Thank you very much. 

 

Screenshot 2024-07-03 at 1.01.55 am.png

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Draw and design , How-to , Tools , Type

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correct answers 1 Correct answer

Adobe Employee , Jul 03, 2024 Jul 03, 2024

Hi @WSA508

 

Thanks for sharing the video. That does look unusual. To troubleshoot this, I suggest resetting Illustrator preferences. Before you do that, please save your existing settings by going to the Edit menu (Edit > My Settings > Export).

You can follow the steps to reset your preferences as outlined here: [link to steps].

 

I hope this helps! Please feel free to reach out if you need any further assistance. 

 

Regards,

Srishti

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Adobe
Adobe Employee ,
Jul 02, 2024 Jul 02, 2024

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Hello @WSA508,

We understand that encountering technical issues can be frustrating. Would you mind confirming if Illustrator behaves this way with all files? Also, kindly share some more details, like the exact version of the OS/Illustrator, details of your workflow, a public link to a sample file after uploading it to Dropbox/Google Drive/etc., and a screen recording of the problem (https://adobe.ly/3L9DWjy), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jul 02, 2024 Jul 02, 2024

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Hi!

Thank you so much for the reply.

Illustrator behaves this way any time I try to use the Retype (Beta), i've tried it on several different images/files and the same error has occured. 

Screenshot of the OS/Illustrator

Screenshot 2024-07-03 at 9.44.32 am.png

Google drive link to sample file and screen recording of the problem.

https://drive.google.com/file/d/1-jw5cGJ1MkegaiUZnRpVaEjzQA6waSgI/view?usp=share_link

 

https://drive.google.com/file/d/1i2aL5PVXr0sCpRVvCKj6VHDfHoAA36s6/view?usp=share_link

 

Thank you kindly for your help. 🙂

 

 

 

 

 

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Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

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Hi @WSA508

 

Thanks for sharing the video. That does look unusual. To troubleshoot this, I suggest resetting Illustrator preferences. Before you do that, please save your existing settings by going to the Edit menu (Edit > My Settings > Export).

You can follow the steps to reset your preferences as outlined here: [link to steps].

 

I hope this helps! Please feel free to reach out if you need any further assistance. 

 

Regards,

Srishti

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New Here ,
Jul 03, 2024 Jul 03, 2024

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Hi Srishti Bali !

 Issue has been resolved! Thank you very much!

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