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Hi, recently Adobe Illustrator 27.5 crashed on me while I was working on a project. I went to the DataRecovery folder (C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64\DataRecovery) but there was nothing in \x64\. What do I do? It also seemed to have just decided not to save my work to the cloud at all around 2 hours before the crash.
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You were working on an AIC file?
Or on a file saved locally?
Or not saved at all?
If it was an AIC file, then please check in your Creative Cloud documents.
The recovery function is not a backup. And also: when your computer (or Illustrator) crashes while saving, then all the affected files are most probably toast.
You have to make backups. And save different version. There must not be only one file.
Yeah, I was working on a AIC file. However, the version in the cloud doesn't have the work that's gone missing. I had autosave to the cloud on for every 5 minutes, so I was confused as to why it didn't autosave to the cloud.
Hi @Issac Liu,
We apologize for the inconvenience you experienced with the auto-save feature in Adobe Illustrator for Cloud Document. We understand how frustrating it can be to lose progress on your work.
We assure you that our engineers are constantly working to improve the auto-save feature and make it more reliable. We recommend checking that your internet connection is stable and strong, which could affect the auto-save functionality. However, in some rare cases, complex or large-size files take longer than expected to back up to Cloud, which could be the case here. Sometimes, file recovery for complex files may be disabled in order to prioritize the performance of the application. However, manual saving is still available as an option to ensure the file is saved even for cloud documents.
Also, you may check the version history of the AIC doc (https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html) to check if there are any previous versions available from the 2-hour window prior to the crash.
There's nothing there from the 2 hour period since the file didn't get autosaved to the cloud
Thanks for checking it out. I am sorry to hear that and the loss of your work due to the file not being autosaved to the Creative Cloud. It's frustrating when valuable progress goes missing. I recommend manually saving frequently & having a backup saved locally to prevent this from happening in the future.
Remember, saving your work frequently and utilizing multiple backup options to safeguard against data loss is always a good practice.
Once again, I apologize for the inconvenience caused. If you have any further questions or concerns, please let me know. I'm here to assist you.