Recovering files on a re-activated account

[defaultge6uw2vdicb4]

Last year I was given a full adobe creative cloud subscription by my tafe. When my course ended I immediately lost access to all my apps and was unable to retreave the files I had on illustrator. This year I have started a degree at the same tafe and my account was reactivated. The account is under the same email address it was last year since this is my school email. However, all my files from last year are gone. Is there a way to find and retrieve the files I saved to the adobe cloud last year? I really need my old templates and custom brushes I made in illustrator. 

[Anubhav M]

Hello @defaultge6uw2vdicb4,

Thanks for confirming. To get help, please contact your admin: https://adobe.ly/3Yr57fT and ask them to create a ticket for this from the Admin Console.

If you're the admin, you can get help here: https://adobe.ly/3Uowp5y

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav