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reimbursement

New Here ,
Sep 21, 2022 Sep 21, 2022

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hello,

i tried this softwer with the trying week and after 2 days i deleted the subscrition, Adobe has taken the payment for the value of one month from my account..What should i do?

 

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How to , Performance

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Please contact Customer Care. They are the only ones that can access your account details: https://helpx.adobe.com/contact.html

You need to be logged into your account. At the bottom right there is the chat. Please enable popups in your browser

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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By delete do you mean cancel? If you had cancelled the subscription and got a confirmation for it and then again charged then you are eligible for refund. As mentioned you should contact support and let them know all about this and it will be sorted out.

-Manan

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New Here ,
Sep 21, 2022 Sep 21, 2022

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Yes, should contact them but I don’t know how, on the web page https://helpx.adobe.com/contact.html <> I can’t see any kind of chat ( even if I unlocked the popups).

Luca

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Are you logged into your account?

Can you perhaps try a different browser?

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