Roland Cutstudio not on Window-Extensions menu - AI v26.5

New Here ,
Aug 25, 2022 Aug 25, 2022

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Hi,

 

I am hoping someone can help. I extensively use AI and export designs to my Roland Vinyl cutter using the Roland Cutstudio plug-in, which has always been accessible from teh Window-Extension menu.

I have recetly updated AI to v26.5 and the cutstudio extension is no longer listed.

 

I have uupdated both AI and the Roland plug-in, but the only item on the Window-Extensions menu is "Libraries"

 

Have I missed something?

 

Thanks

Tash

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Adobe Employee , Aug 25, 2022 Aug 25, 2022

Hello tashap14481618,

 

Sorry to hear about this experience. I would request you try removing and then reinstalling the RolandCutStudio plugin (https://exchange.adobe.com/creativecloud.details.15901.roland-cutstudio-plugin-for-ai.html) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Aug 25, 2022 Aug 25, 2022

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Hello tashap14481618,

 

Sorry to hear about this experience. I would request you try removing and then reinstalling the RolandCutStudio plugin (https://exchange.adobe.com/creativecloud.details.15901.roland-cutstudio-plugin-for-ai.html) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Aug 26, 2022 Aug 26, 2022

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Thanks Anubhav,

 

I completely uninstalled the previous plug-in, then re-installed following teh guide and it is now back on teh Extensions menu.

 

Thank you

Tash

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Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

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Hello @tashap14481618,

 

Glad to hear that the problem was solved. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

 

Regards.

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