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Saving issues

New Here ,
Jan 27, 2022 Jan 27, 2022

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Hi.

I am currently using the latest version of illustrator on a PC and am having issues with save as. If I make alterations to files from last year and then go to save the file as an Ai it then saves it as a pdf and removes part of the file name. When I then click on that pdf file I get this message: "Adobe Acrobat Reader could not open (file name) because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)". Anyone else experience this? 

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Import and export , Performance

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Adobe
Community Expert ,
Jan 27, 2022 Jan 27, 2022

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Are you saving to a network share?

I've seen this issue before with read/write speeds to a network (not your local HD).

Does the issue occur if you save as to your local C drive?

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New Here ,
Jan 28, 2022 Jan 28, 2022

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Thats a shame I thought you were onto something there but it seems to be anywhere I save it.

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Community Expert ,
Jan 28, 2022 Jan 28, 2022

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Try and turn off "Save in background" in the Illustrator preferences.

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