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School Account Login Problem

New Here ,
Nov 07, 2022 Nov 07, 2022

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Hi There,

I open creative cloud w "school account" (university e-mail). Before I used to open and install other apps (Ai,Psd) but now I changed my laptop and in my new macbook, I can not install all apps. I only can choose "try".  I need dowload all of them. Need help. Please see the attachment.

 

Thanks for your help GUYS.

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correct answers 1 Correct answer

Adobe Employee , Nov 08, 2022 Nov 08, 2022

Hello @Abdullah Haru2626249885ex,

 

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html) and checking if it helps?

 

If the issue persists, kindly ask your School's IT admin to contact Support for Enterprise (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html) so that we can assist you further.

 

Looking forward to your response.

 

Thanks,

Anub

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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Hello @Abdullah Haru2626249885ex,

 

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html) and checking if it helps?

 

If the issue persists, kindly ask your School's IT admin to contact Support for Enterprise (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html) so that we can assist you further.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

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