Script error starting Illustrator

New Here ,
Jan 04, 2022 Jan 04, 2022

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Hi, I hope somebody can help me.

 

Everytime I start Illustrator (26.0.2) I get this error window:

 

JoseBernal_0-1641332430180.png

It appears again when I open a file.

 

The real problem comes when i tried to export via "export for screens" sometimes it says that is unable to export, I have to try several times until it finally let me export the images.

 

I call to the adobe support and recommended to use the adobe creative cloud cleaner tool. I reinstalled the whole CC suite but I have still the problem.

 

I reinstalled the 25.4.1 version of Illustrator version and works ok.

 

I work with and Intel Core i9 10th gen as CPU and an Nvidia P620 as GPU running over windows 10. All tdrivers updated.

TOPICS
Bug , Import and export , Scripting

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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Hi,

The screen shot error says that there is some error in the Indesign Script.

Could you please try the following scripts.

 

1. Reinstall the Indesign. (if alreday installed)

2. Move the indesign-v17.0.jsx script at another location from the existsing location.

3. Try to clean prefrences both for Indesigna nd Illustartor.

 

Let us know if any of the above helps you.

 

Best regards

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Adobe Employee ,
Mar 24, 2022 Mar 24, 2022

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Hi @Jose Bernal,

 

We are sorry for the trouble. I would like to know if you are still facing the issue or not? If yes, I would request you to share a few details like:

  • The exact version of OS and its built number
  • The exact version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Would it be possible for you to compress the Startup Script folder in the Zip file from the location mentioned in error and upload it to Creative Cloud/ Dropbox or any other similar service and share the download link here with us?

 

Also, when does this error pop up while launching the app or while using the app? Does the app close/ crash or start not responding after clicking on the "Ok" button?

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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