Scrubby/Animated Zoom turns off occasionally in Photohsop/Illustrator

[Cam P.]

Sometimes my animated/scrubby zoom stops working while I'm in the middle of a project. This happens in both Photoshop and Illustrator. I've toggled GPU settings to reactivate it, but the issue doesn't resolve itself until I restart the application. Is there any way I can fix or maintain animated zoom without constantly restarting?

[Monika Gause]

Is this on a Macbook using gestures on the trackpad? 

Those gestures sometimes just fail. That is a system/hardware issue.

[Cam P.]

It's on PC. It seems to happen no matter what I'm using. Mouse, touchscreen w pen, drawing tablet - the system doesn't respond to any of them once animated zoom stops working.

[Cam P.]

If it helps, I use an HP Latitude 2-in-one laptop with an external 1 TB SSD. Also, I experienced the same issue with the latest version of Photoshop and recently downgraded to an earlier version. That didn't change anything either.

[Monika Gause]

Scrubby zoom in Illustrator is based on the graphic card. Is there maybe a driver update available? Is it a Studio Driver that you have installed? What are the specifics of the card?

[Igor24024870w099]

Just fail? I would love to know when Adobe will resolve this ridiculous bug. Year after year, the same problem persists. Frustrating.

[Monika Gause]

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@Igor24024870w099  schrieb:

Just fail? 

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That. Is. A. Known. Apple. Bug.

https://discussions.apple.com/thread/253320997?sortBy=best 

(and that is just one thread in the Apple forums about it)

Someone has even coded an app that just sits in your menubar so you can fix that whenever it pops up.

[Igor24024870w099]

My trackpad is working perfectly. I followed the suggestions from the Apple community and the problem in Illustrator persists.

[Monika Gause]

Please contact Customer Care. It should work. I have the same machine as you have.

[Anubhav M]

Hello @Igor24024870w099,

We understand that encountering technical issues can be frustrating. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav