Scrubby zoom just stopped working.

[darylfrances]

I have Illustrator CC 2015.3 and I was using the scrubby zoom feature as normal and then I accidentally hit some mystery keys and now the zoom feature doesn't work.

I opened preferences and animated zoom is still checked, but won't work.

Halp, can someone please tell me what's going on?

I've noticed this happens sometimes when I open back saved files from older versions of illustrator, but it happened this time in a new document I made.

[Monika Gause · Accepted solution]

Try View > GPU Preview

Or check the Preferences > GPU acceleration

[darylfrances]

Thank you for the response!

I have already tried both of those things though

[Monika Gause]

When did you last restart the computer?

[Srishti Bali]

Hi darylfrances,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

[SpaceDustConstruct]

I have the same problem. It is document specific as well and just happens randomly while I am working on something. I can close and re-open the document and the problem will persist, but if I start a new blank file the scrubby zoom will work fine. It is driving me crazy.

[Srishti Bali]

Hi SpaceDustConstruct,

Thanks for the information. I would request you to please share some more information like:

Operating System (Exact Version of Windows or MAC)

Version of Illustrator

Graphics Card your system has and when it was updated last time?

Where are files are saved(System folder or some shared or external drive)? How does the file work if you copy paste it to desktop and open directly from the desktop?

Also, please try to reset preferences to defaults and check how it works? ( How to set preferences in Illustrator )

Please update the discussion if the issue is resolved or if you have any further query.

Regards

Srishti

[Emil_1]

This solved the problem for me. Had to select "Preview on CPU" and then reselect "Preview on GPU".

[혜련5CB7]

oh my,,,

I solved this in almost four or five years.
I feel like crying.
It was such a simple reason... thank you so much

[里織河75657229]

Thanks for the advice, solved my problem too, other way to do it is (Ctrl+E) on windows

[Sierra5E06]

The only problem is GPU Preview is mysteriously greyed out for me and I don't know why.

[Monika Gause]

The only problem is GPU Preview is mysteriously greyed out for me and I don't know why.

By @Sierra5E06

Customer Care can login to your system and figure it out. https://helpx.adobe.com/contact.html
You can check if your graphic card is on the list of required cards. https://helpx.adobe.com/illustrator/system-requirements.html

[Fashy]

you are a hero

[brienarnold]

i only got mine to work deleting preferences

[Firebird Graphics]

Oh my goodness - not being able to drag zoom has bugged me for about a year. Changing to CPU preview did it. Thank you sooooo much! 🙂

[Alex Fritz]

I had the same issue, go to View > "Preview on GPU" fixed it.