• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Select File Format dialog includes Extensis

Community Beginner ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

I recently started getting a "Select File Format" dialog when opening anything other than an Illustrator ".ai" file.  I expect an import options dialog when importing text or Word docs, CAD files, even PDF or similar.  But anything associated with Illustrator like SVG, PDF, or EPS should not give me this extra step.  What's really confusing, "Extensis" is listed as a file type.  How do I fix this?

Not the worst dialog from Adobe, but certainly an annoying extra step.

 

Mac OS 13.2.1 Ventura

Retina 5K, 27-inch, 2019 with Radeon Pro 580x 8GB

32 GB RAM

Adobe Illustrator 27.4.1

Extensis Connect Fonts 24.0.4

TOPICS
Import and export , Performance , Third party plugins

Views

947

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 24, 2023 Apr 24, 2023

What happens if you disable whatever you have installed from Extensis?

Did you check with Extensis for this problem?

Votes

Translate

Translate
Adobe
Community Expert ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

What happens if you disable whatever you have installed from Extensis?

Did you check with Extensis for this problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

Yep, just tried disabling the font auto-activation plugin.  The popup is gone.  I have contacted Extensis.

 

Thank you for the quick response.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 24, 2023 Apr 24, 2023

Copy link to clipboard

Copied

Good to hear you found the culprit.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

Following this. I started seeing this as well. Disabling my Extensis font activation is a non-starter, unfortunately.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

You will need to complain to Extensis.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

Extensis is looking into it.  I gave them all my info and some other file test results. 

For now, it's just another popup to click through.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 08, 2023 May 08, 2023

Copy link to clipboard

Copied

LATEST

Update:

– from Extensis:

I just received word from our Dev Team that this issue has been worked on and resolved in our most recent update 24.0.5.

 

I've installed and tested the new version, and this seems to be fixed!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines