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Select File Format dialog includes Extensis

Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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I recently started getting a "Select File Format" dialog when opening anything other than an Illustrator ".ai" file.  I expect an import options dialog when importing text or Word docs, CAD files, even PDF or similar.  But anything associated with Illustrator like SVG, PDF, or EPS should not give me this extra step.  What's really confusing, "Extensis" is listed as a file type.  How do I fix this?

Not the worst dialog from Adobe, but certainly an annoying extra step.

 

Mac OS 13.2.1 Ventura

Retina 5K, 27-inch, 2019 with Radeon Pro 580x 8GB

32 GB RAM

Adobe Illustrator 27.4.1

Extensis Connect Fonts 24.0.4

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Import and export , Performance , Third party plugins

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correct answers 1 Correct answer

Community Expert , Apr 24, 2023 Apr 24, 2023

What happens if you disable whatever you have installed from Extensis?

Did you check with Extensis for this problem?

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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What happens if you disable whatever you have installed from Extensis?

Did you check with Extensis for this problem?

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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Yep, just tried disabling the font auto-activation plugin.  The popup is gone.  I have contacted Extensis.

 

Thank you for the quick response.

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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Good to hear you found the culprit.

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New Here ,
Apr 28, 2023 Apr 28, 2023

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Following this. I started seeing this as well. Disabling my Extensis font activation is a non-starter, unfortunately.

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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You will need to complain to Extensis.

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Community Beginner ,
Apr 28, 2023 Apr 28, 2023

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Extensis is looking into it.  I gave them all my info and some other file test results. 

For now, it's just another popup to click through.

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Community Beginner ,
May 08, 2023 May 08, 2023

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LATEST

Update:

– from Extensis:

I just received word from our Dev Team that this issue has been worked on and resolved in our most recent update 24.0.5.

 

I've installed and tested the new version, and this seems to be fixed!

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