Selection tool not moving object

Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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This just started out of the blue, no other programs open, I'm in Mac BigSur 11.3.1, Ill is up to date, tried restarting, reinstalling Ill, reset Ill preferences, ESC button works occasionally, moving with arrow keys will work but very frustrating when you have to move an image across the page. I've been using Adobe products since the late 80's and have never run into this weirdness, HELP.

 

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Bug , Performance , Tools

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correct answers 1 Correct answer

Adobe Employee , Apr 05, 2022 Apr 05, 2022
Hi @PinkKitty, We are sorry for the trouble. This issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to update and let us know if the issue persists. Regards, Anshul Saini

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Do you use the Apple Magic Mouse?

Can you try a different mouse?

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Wow, looks like that worked, so weird. So is the apple mouse going bad? Is there a way to fix it?

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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The engineers are aware of the issue and together with Apple working on a fix.

 

Please search for the issue on http://illustrator.uservoice.com and add your vote. Then you will be notified of the progress.

 

Maybe this one: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44914921-v26-1-...

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Community Beginner ,
Apr 08, 2022 Apr 08, 2022

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Thank you Monika 😉

 

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @PinkKitty,

 

We are sorry for the trouble. This issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to update and let us know if the issue persists.

 

Regards,

Anshul Saini

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Community Beginner ,
Apr 08, 2022 Apr 08, 2022

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Fixed, thanks!

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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Glad to hear that, @PinkKitty.  Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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