Sent my designs to my China Alibaba supplier and everything was different on her end (size, font etc

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Hello,

I emailed her designs through Gmail in Adobe Illistrator format and Adobe PDF format. She sent me a screenshot of what they looked like and they were all messed up. I attached some snippets of what it looks like for me and what it looks like for her. Are fonts different in China? Has anyone had this problem? What should I do?

Thanks a lot!

[Doug A Roberts · Accepted solution]

If they open the files in AI and they don't have the fonts available, they would need to either acquire them or choose replacements.

Do they need to open them in AI for any reason? Are they printing from AI?

[Jacob Bugge · Accepted solution]

defaultc,

Why not send her PDFs, thereby embedding the fonts you have used?