Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Sent my designs to my China Alibaba supplier and everything was different on her end (size, font etc

New Here ,
Nov 16, 2021 Nov 16, 2021

Copy link to clipboard

Copied

Hello,

I emailed her designs through Gmail in Adobe Illistrator format and Adobe PDF format. She sent me a screenshot of what they looked like and they were all messed up. I attached some snippets of what it looks like for me and what it looks like for her. Are fonts different in China? Has anyone had this problem? What should I do?

Thanks a lot!

reddit-adobe-problem.png

TOPICS
Bug, Import and export

Views

48

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Community Professional , Nov 16, 2021 Nov 16, 2021
If they open the files in AI and they don't have the fonts available, they would need to either acquire them or choose replacements. Do they need to open them in AI for any reason? Are they printing from AI?

Likes

Translate

Translate
Adobe Community Professional , Nov 16, 2021 Nov 16, 2021
defaultc, Why not send her PDFs, thereby embedding the fonts you have used?

Likes

Translate

Translate
Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

Copy link to clipboard

Copied

If they open the files in AI and they don't have the fonts available, they would need to either acquire them or choose replacements.

Do they need to open them in AI for any reason? Are they printing from AI?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

Copy link to clipboard

Copied

LATEST

defaultc,

 

Why not send her PDFs, thereby embedding the fonts you have used?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines