Shape builder not detecting shapes

[Lucile308363607t9z]

 Hi, 

I'm having trouble to remove a shape with my shape builder as it is not detecting some of them. 
I would like to remove the outlining of my text to make it thinner as I saw online, but for some reasons, my shape builder doesn't detect the outline. I select my text and then press alt with the shape builder. I have tried to remove masks but there is none. 

An idea of how to resolve this? 

Thank you!

[kglad]

(assuming this is an ai question..)

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[Doug A Roberts]

How is this text constructed? Can you show a full screenshot of your workspace (not a phone camera image) with the text/letter selected and appearance panel visible?

[Bobby Henderson]

Are you sure the outline effect on the letters isn't a live stroke effect? The thickness of such effects can be adjusted in the Stroke palette.

[Ton Frederiks]

Did you Outline the Stroke?

[Lucile308363607t9z]

Yes it's for Illustrator, sorry.

The text was just made from "Type" with a font from illustrator, then I did "object > Path > Outline stroke and changed the color of the stroke. I saw this method on a video and the shape builder was able to substrat the outline, but not mine. I included a screenshot with the text selected.

The stroke was still too thick after aligning in to inside.

Thank you for your help,

Lucile

[Doug A Roberts]

Does setting the stroke to 'none' do what you need?

[Monika Gause]

The text was just made from "Type" with a font from illustrator, then I did "object > Path > Outline stroke and changed the color of the stroke. I saw this method on a video

By @Lucile308363607t9z

You probably did not outline the text as well.

And on top of that this video gave you bad advice. Use Effect > Path > Offset path (with a negative value) directly on your text if you absolutely must do that kind of stuff.