Shape builder tool + Alt key not give the eraser mode

New Here ,
Mar 11, 2022 Mar 11, 2022

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when I choose the shape builder tool to subtract a shape from a collective shape, I usually press Alt and do that. But now it works as a duplicate function, it shows two arrowheads one is black and the other is white. I am ffrustrated to find a solution but. there is no issue like that I can find on the internet. please, someone, help me

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Adobe Community Professional ,
Mar 12, 2022 Mar 12, 2022

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And the shapebuilder tool is selected?

You don't press any additional keys other than ALT?

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New Here ,
Mar 17, 2022 Mar 17, 2022

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no, not purposely. 

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Have you tried closing and relaunching Illustrator? Resetting preferences? Rebooting the computer?

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New Here ,
Mar 17, 2022 Mar 17, 2022

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yes done all those things. 

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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Are other applications running? Google Chrome perhaps?

 

Other apps might steal modifier keys. Reboot the computer and launch only Illustrator - does that work?

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