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Shift Key Won't Constrain Proportions

Community Beginner ,
Oct 01, 2017 Oct 01, 2017

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I have the most current version of Illustrator CC (2017.1.0). Holding down the shift key will no longer constrain proportions for me. It works up to a point in the scaling drag and then the object snaps back to the original size. What is the fix for this issue?

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correct answers 1 Correct answer

Adobe Community Professional , Oct 01, 2017 Oct 01, 2017
This is not normal behavior. Try trashing your preferences. To do so:For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Ill...

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New Here ,
Oct 01, 2017 Oct 01, 2017

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you can try alt + shift for constraint proportion

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Community Beginner ,
Oct 01, 2017 Oct 01, 2017

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I tried it but that also doesn't work and then just brings up the scale dialog box. Thank you though.

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New Here ,
Oct 01, 2017 Oct 01, 2017

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Strange to hear that it's working on your side, but working on my all version with both shift key and combination of alt + shift key

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Adobe Community Professional ,
Oct 01, 2017 Oct 01, 2017

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This is not normal behavior. Try trashing your preferences.

To do so:

For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.

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Community Beginner ,
Oct 01, 2017 Oct 01, 2017

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Yahtzee! Thank you, Bill!

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Adobe Community Professional ,
Oct 01, 2017 Oct 01, 2017

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Happy to help.

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Community Beginner ,
Oct 23, 2018 Oct 23, 2018

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Hi Bill, I'm having this same problem.

I've found the “com.adobe.Illustrator.plist” file and have moved it to the trash.

As far as the “Adobe Illustrator <Version #> Settings” file ..... I've found a FOLDER called "Adobe Illustrator 23 Settings" (also the same with "21 Settings" and "22 Settings") and there are many things inside those folders.

Any suggestions?

Thanks

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Adobe Community Professional ,
Oct 23, 2018 Oct 23, 2018

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That is the folder to trash. Don't worry a new one will be created when you relaunch Illustrator.

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Explorer ,
Nov 01, 2018 Nov 01, 2018

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I can find no such file (MAC).

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Adobe Community Professional ,
Nov 01, 2018 Nov 01, 2018

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  schrieb

I can find no such file (MAC).

You know that Apple hides the User library folder by default, right?

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Explorer ,
Nov 01, 2018 Nov 01, 2018

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yup.

Only files in the folder, related to Adobe, are these:

com.adobe.acc.AdobeDesktopService

com.adobe.acrobat.DC.WebResource

com.adobe.acrobat.pdfviewer

com.Adobe.After Effects.paths

com.adobe.headlights.apip

com.adobe.PDFAdminSettings

com.Adobe.Premiere Pro.paths

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Adobe Community Professional ,
Nov 01, 2018 Nov 01, 2018

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The path is Users/<yourname>/Library/Application Support/Adobe/

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Adobe Community Professional ,
Oct 01, 2017 Oct 01, 2017

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Brittney,

As I (mis)understand it, the list may be relevant.

If things that should work simply refuse to (all possibilities exhausted including the A) - C) below (and carefully making sure you are performing (all) the needed things)), you may try (the relevant part(s) of) the list 1) - 6) below.

Sometimes, (certain) things may fail or stop working for no apparent reason. When the (other) possible reasons/cures fail to work, it may be some kind of (temporay or permanent) corruption, or even some inconvenient preference setting(s), which may be cured with something on the following list set up in an attempt to provide a catchall solution for otherwise unsolvable cases. It starts with a few easy and harmless suggestions 1) and 2) for milder cases, and goes on with two alternative ways 3) and 4) of resetting preferences to the defaults (easily but irreversibly and more laboriously but more thoroughly and also reversibly), then follows a list 5) of various other possibilities, and it ends with a full reinstallation 6). If no other suggestions work, or if no other suggestions appear, you may start on the list and decide how far to go and/or which may be relevant.

The following is a general list of things you may try when

A) The issue is not in a specific file,

B) You have a printer correctly installed, connected, and turned on if it is physical printer (you may use Adobe PDF/Acrobat Distiller as the default printer with no need to have a printer turned on, obviously you will need to specify when you actually need to print on paper), and

C) It is not caused by issues with opening a file from external media.

You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt/inconvenient preferences); 5) is a list in itself, and 6) is the last resort.

If possible/applicable, you should save current artwork first, of course.

1) Close down Illy and open again;

2) Restart the computer (you may do that up to at least 5 times);

3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:

https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html

5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

Even more seriously (this may be serious because you may need to restore plugins and whatnot afterwards if you have customized things), you may:

6) A) Uninstall (ticking the box to delete the preferences if applicable), B) run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and C) reinstall. You may try without step B), but sometimes it is needed, because otherwise things may linger.

As it appears from this thread, it may be worth repeating this if it fails to help the first time:

https://forums.adobe.com/thread/2283530

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&product=illustra...

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Go to the transform pallette (make sure you have a shape selected) and check on "Scale Corners" and "Scale Stroke and Effects."

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