Shorcuts and key arrows are not working in Illustrator v.27.1.1

[Kenyya Sofía Pereira]

Suddenly, Illustrator stop responding to shortcuts (any of them) and recently, the arrows. I manually introduce some shortcuts but I can use it all of them and it's affecting my workflow. 

I 've already re-install the program, my macbook and update it and nothing has changed.

I'm really upset about this because I'm paying the license to not have to deal with this, have you solve a similar issue? how can I contact for personal help?

[MikeGondek]

What OS version and language are you running?  Do shortcuts work in other apps like Photoshop? How are you manually introducing shortcuts, are you updating edit >> keyboard shortcuts? Do you have any third party software for your OS like virus protection or Illustrator like plug ins? 

[Anubhav Majumder]

Hello @Kenyya Sofía Pereira,

Sorry to hear about this experience. I hope the suggestions shared by Mike helped resolve the problem. If not, kindly try rebooting your computer in safe mode (Windows / macOS) and then relaunching Illustrator to check if it helps.

Looking forward to your response.

Thanks,

Anubhav