1 Correct answer
Hello @Kenyya Sofía Pereira,
Sorry to hear about this experience. I hope the suggestions shared by Mike helped resolve the problem. If not, kindly try rebooting your computer in safe mode (Windows / macOS) and then relaunching Illustrator to check if it helps.
Looking forward to your response.
Thanks,
Anubhav
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Hello @MikeGondek and @Anubhav Majumder thanks for answering! I have 11.4 and I will update to macOS Big Sur 11.7.6 version (M1), the language is spanish (my native Language). And illustrator 27.4.1.
Yeah, shortcuts work properly in other Adobe Apps, the only problem is Ilustrator, this is still a big issue for my work.
No, I don´t have any third party software active or plugins, but the program say: Componentes: dvametadata 0.0.0.0 AdobeSFL 1.1.0.16 1.84727 AdobeXMPScript 79.14ecb42 79.14ecb42 dvasystemcompatibilityreport 0.0.0.0 Torq Native local ICUUnicode 14.0.04ee3a5 ICUConverter 14.0.04ee3a5 AdobeCrashReporter 10.5.5 boost_system 27.2.0.304 AdobeACE 4.0.0 79.625377 dvanet 0.0.0.0 AdobeSplashKit 1.0 uxtech 27.2.0.304 AITracing 27.4.1.672 dvawhatsnew 0.0.0.0 AdobeOwl 27.2.0.304 dvascripting 0.0.0.0 CloudIndra 27.4.1.672 dvaappsupport 0.0.0.0 AdobeAXE8SharedExpat 6.0.52225 79.002995e AIDE 5.1.52377 79.fbc946d boost_chrono 27.2.0.304 dvametadataUI 0.0.0.0 AdobeARE 3.0.0 79.625377 AdobePDFPort 5.0.0 79.625377 AdobeExtendScript 4.5.6.1 80.1 dvawhatsnewui 0.0.0.0 AIACPL 27.4.1.672 AdobeSangam 5.65.0.29 1.00000 dvastorage 0.0.0.0 ICUInternationalization 14.0.04ee3a5 boost_filesystem 27.2.0.304 dvaworkspace 0.0.0.0 AdobeSVGExport 22.0.0. Alcid 1.0 ae_dvascriptui 0.0.0.0 ExperimentationSDK 27.4.1.672 AdobeBIB 3.0.0 79.625377 AdobeXMPFiles 79.14ecb42 79.14ecb42 AdobeLinguistic 14.5.0.e711626 filterport 27.4.1.672 PlugPlugOwl 11.5.2.130 scintilla 0.0.0.0 libzip 0.0.0.0 AdobeAGM 6.0.0 79.625377 dvaadameve 0.0.0.0 AdobeSVGRE 22.0.0. AdobePDFL 17.0.0.52728 139.26aac6e dvavulcansupport 0.0.0.0 dvaai 27.4.1.672 dvatexteditor 0.0.0.0 dvacore 0.0.0.0 aiport 27.4.1.672 AdobePIP 8.2.0.16 AdobePDFSettings 1.7 AITextViewModel 27.4.1.672 dvabravoinitializer 0.0.0.0 AdobeAXEDOMCore 6.0.52225 79.002995e AdobeAFL 3.5 drawbotagm 0.0.0.0 exo 0.0.0.0 dunamis-ingest 1 AdobeXMPCore 79.14ecb42 79.14ecb42 AIUXPExtensionHostAPI 27.4.1.672 AdobeJP2K 3.0.1 1.89421 LogSession 8.2.0.16 PlugPlugExternalObject 11.5.2.130 utest 0.0.0.0 AdobeScCore 4.5.6.1 80.1 AdobeSVGAGM 4.0.52348 79.b4ac713 AIPostman 27.4.1.672 AIPSL 27.2.0.304 wrservices 17.5.0 AdobeAXSLE 6.0.52225 79.002995e AdobeBIBUtils 3.0.0 79.625377 boost_threads 27.2.0.304 CloudAILib 27.4.1.672 boost_serialization 27.2.0.304 SPBasic 27.4.1.672 AdobeCoolType 8.1.0.1 79.625377 boost_regex 27.2.0.304 boost_program_options 27.2.0.304 boost_date_time 27.2.0.304 dvauxpui 0.0.0.0 AdobeSangamML 5.65.0.29 1.00000 Torq Native local AdobeMPS 9.0.0.52224 79.8193876 dvaui 0.0.0.0 pie 1.0 ahclient 4.4.6.0 dvauxphost 0.0.0.0 MacMemory 27.4.1.672 dvaaiuxp 27.4.1.672 AILib 27.4.1.672 ICUData 14.0.04ee3a5 aifm 27.4.1.672 ATE NGL 1.31.0.24 AGL/ICU 71.1 zlib 1.2.11 zstd 1.5.2 ZString 5.7 SO: macOS Versión: 11.4 Arquitectura de procesador: arm64 Memoria incorporada:8192 MB Nombre de usuario: MacBook Número de serie:90970871987346556152 Nombre de usuario: macbook (501) Grupo: staff (20) ID de proceso:1058 Carpeta de aplicación: /Applications/Adobe Illustrator 2023/Adobe Illustrator.app/ Carpeta de trabajo primaria: /var/folders/lp/sx8p6bb905dddwk03x5qsn440000gn/T/TemporaryItems/NSIRD_Illustrator_xYAI5U/AI_27_4/ Carpeta de trabajo secundaria: Plugins: Live Menu Item Adobe AI Application Plugin Adobe Cloud Document Link AI Safe Mode Plugin Adobe Repeat Model Plugin Adobe Font Session Adobe Cloud AI Adobe Symbol Model Plugin Hello Experience Plugin Document Window Plugin Color Conversion New Cache Plugin AdobeLicenseManager ZStringTable Main Filters Main File Formats Adobe PGF File Format AI File Format Mesh Object Control Groups Composite Fonts Place Gun Tool AppAnnotators Window Menu Not Genuine Manager Adobe Charts Plugin Cloud link Plugin AI Incremental Save File Format File Format Place EPS Debug Menu SLO Text Tool AI Tool Plugin Pen Tool Plugin Sweet Pea 2 Adapter Plugin Mojikumi UI AdobeActionManager Adobe Illustrator User Interface FrameworkS Photoshop Plugin Adapter ZigZag... 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I manually introducing shortcuts in the way Mike described, edit >> keyboard shortcuts, as the pic below.
That´s the only way it's barely working right now, but I don't have access to more complex commands as Option D to automatically duplicate a shape, etc.
Hope the info provided helps to find the problem, because I've uninstalled Illustrator, updated it, rebooting the system, but the problem persists.
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