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Shorcuts and key arrows are not working in Illustrator v.27.1.1

New Here ,
Jan 17, 2023 Jan 17, 2023

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Suddenly, Illustrator stop responding to shortcuts (any of them) and recently, the arrows. I manually introduce some shortcuts but I can use it all of them and it's affecting my workflow. 

I 've already re-install the program, my macbook and update it and nothing has changed.

 

I'm really upset about this because I'm paying the license to not have to deal with this, have you solve a similar issue? how can I contact for personal help?

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Bug , Feature request , Tools

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correct answers 1 Correct answer

Adobe Employee , Jan 27, 2023 Jan 27, 2023

Hello @Kenyya Sofía Pereira,

 

Sorry to hear about this experience. I hope the suggestions shared by Mike helped resolve the problem. If not, kindly try rebooting your computer in safe mode (Windows / macOS) and then relaunching Illustrator to check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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What OS version and language are you running?  Do shortcuts work in other apps like Photoshop? How are you manually introducing shortcuts, are you updating edit >> keyboard shortcuts? Do you have any third party software for your OS like virus protection or Illustrator like plug ins? 

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New Here ,
Apr 21, 2023 Apr 21, 2023

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Hello @Mike_Gondek and @Anubhav Majumder thanks for answering! I have 11.4 and I will update to macOS Big Sur 11.7.6 version (M1), the language is spanish (my native Language). And illustrator 27.4.1.

 

Yeah, shortcuts work properly in other Adobe Apps, the only problem is Ilustrator, this is still a big issue for my work.

 

No, I don´t have any third party software active or plugins, but the program say: Componentes: dvametadata 0.0.0.0 AdobeSFL 1.1.0.16 1.84727 AdobeXMPScript 79.14ecb42 79.14ecb42 dvasystemcompatibilityreport 0.0.0.0 Torq Native local ICUUnicode 14.0.04ee3a5 ICUConverter 14.0.04ee3a5 AdobeCrashReporter 10.5.5 boost_system 27.2.0.304 AdobeACE 4.0.0 79.625377 dvanet 0.0.0.0 AdobeSplashKit 1.0 uxtech 27.2.0.304 AITracing 27.4.1.672 dvawhatsnew 0.0.0.0 AdobeOwl 27.2.0.304 dvascripting 0.0.0.0 CloudIndra 27.4.1.672 dvaappsupport 0.0.0.0 AdobeAXE8SharedExpat 6.0.52225 79.002995e AIDE 5.1.52377 79.fbc946d boost_chrono 27.2.0.304 dvametadataUI 0.0.0.0 AdobeARE 3.0.0 79.625377 AdobePDFPort 5.0.0 79.625377 AdobeExtendScript 4.5.6.1 80.1 dvawhatsnewui 0.0.0.0 AIACPL 27.4.1.672 AdobeSangam 5.65.0.29 1.00000 dvastorage 0.0.0.0 ICUInternationalization 14.0.04ee3a5 boost_filesystem 27.2.0.304 dvaworkspace 0.0.0.0 AdobeSVGExport 22.0.0. Alcid 1.0 ae_dvascriptui 0.0.0.0 ExperimentationSDK 27.4.1.672 AdobeBIB 3.0.0 79.625377 AdobeXMPFiles 79.14ecb42 79.14ecb42 AdobeLinguistic 14.5.0.e711626 filterport 27.4.1.672 PlugPlugOwl 11.5.2.130 scintilla 0.0.0.0 libzip 0.0.0.0 AdobeAGM 6.0.0 79.625377 dvaadameve 0.0.0.0 AdobeSVGRE 22.0.0. AdobePDFL 17.0.0.52728 139.26aac6e dvavulcansupport 0.0.0.0 dvaai 27.4.1.672 dvatexteditor 0.0.0.0 dvacore 0.0.0.0 aiport 27.4.1.672 AdobePIP 8.2.0.16 AdobePDFSettings 1.7 AITextViewModel 27.4.1.672 dvabravoinitializer 0.0.0.0 AdobeAXEDOMCore 6.0.52225 79.002995e AdobeAFL 3.5 drawbotagm 0.0.0.0 exo 0.0.0.0 dunamis-ingest 1 AdobeXMPCore 79.14ecb42 79.14ecb42 AIUXPExtensionHostAPI 27.4.1.672 AdobeJP2K 3.0.1 1.89421 LogSession 8.2.0.16 PlugPlugExternalObject 11.5.2.130 utest 0.0.0.0 AdobeScCore 4.5.6.1 80.1 AdobeSVGAGM 4.0.52348 79.b4ac713 AIPostman 27.4.1.672 AIPSL 27.2.0.304 wrservices 17.5.0 AdobeAXSLE 6.0.52225 79.002995e AdobeBIBUtils 3.0.0 79.625377 boost_threads 27.2.0.304 CloudAILib 27.4.1.672 boost_serialization 27.2.0.304 SPBasic 27.4.1.672 AdobeCoolType 8.1.0.1 79.625377 boost_regex 27.2.0.304 boost_program_options 27.2.0.304 boost_date_time 27.2.0.304 dvauxpui 0.0.0.0 AdobeSangamML 5.65.0.29 1.00000 Torq Native local AdobeMPS 9.0.0.52224 79.8193876 dvaui 0.0.0.0 pie 1.0 ahclient 4.4.6.0 dvauxphost 0.0.0.0 MacMemory 27.4.1.672 dvaaiuxp 27.4.1.672 AILib 27.4.1.672 ICUData 14.0.04ee3a5 aifm 27.4.1.672 ATE NGL 1.31.0.24 AGL/ICU 71.1 zlib 1.2.11 zstd 1.5.2 ZString 5.7 SO: macOS Versión: 11.4 Arquitectura de procesador: arm64 Memoria incorporada:8192 MB Nombre de usuario: MacBook Número de serie:90970871987346556152 Nombre de usuario: macbook (501) Grupo: staff (20) ID de proceso:1058 Carpeta de aplicación: /Applications/Adobe Illustrator 2023/Adobe Illustrator.app/ Carpeta de trabajo primaria: /var/folders/lp/sx8p6bb905dddwk03x5qsn440000gn/T/TemporaryItems/NSIRD_Illustrator_xYAI5U/AI_27_4/ Carpeta de trabajo secundaria: Plugins: Live Menu Item Adobe AI Application Plugin Adobe Cloud Document Link AI Safe Mode Plugin Adobe Repeat Model Plugin Adobe Font Session Adobe Cloud AI Adobe Symbol Model Plugin Hello Experience Plugin Document Window Plugin Color Conversion New Cache Plugin AdobeLicenseManager ZStringTable Main Filters Main File Formats Adobe PGF File Format AI File Format Mesh Object Control Groups Composite Fonts Place Gun Tool AppAnnotators Window Menu Not Genuine Manager Adobe Charts Plugin Cloud link Plugin AI Incremental Save File Format File Format Place EPS Debug Menu SLO Text Tool AI Tool Plugin Pen Tool Plugin Sweet Pea 2 Adapter Plugin Mojikumi UI AdobeActionManager Adobe Illustrator User Interface FrameworkS Photoshop Plugin Adapter ZigZag... 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CurveFittingSuite Shape Suite AdobeSlicingPlugin Spell Check Dictionary TxtColumns TypeCase TextFindFont Smart Punctuation TextModel Pathfinder Suite FlattenTransparency AI Robin Client Scripts Menu Adobe Planar Edit Plugin Adobe Color Harmony Plugin SmartExport AdobePaintStyle Shape Core Adobe Partial Rearrange UI Control Panel Plugin Transform v2 SVG Filter Effect v2 Services GradientMeshPlugin Adobe Multi Threaded Rasterization SeparationPreviewPlugin Adobe Variables Palette Adobe Diffusion Coloring AdobeLinkPalette AdobeSwatch_ Vulcan Service BeautifulStrokes Suite FileClipboardPreference Character and Paragraph Styles Adobe Swatch Libs Core Experimentation Plugin AdobeArtboardPanel Properties Panel Stroke Offset v2 CSSExtract Package AdobeNavigator Adobe Nudge Adobe Task Manager UI Adobe Custom Workspace AdobeTransparencyEditor Adobe Commenting Vectorize AdobeToolSelector Vector Sculpting Adobe Smart Edit Kinsoku Dlg AdobeLayerPalette Shaper Adobe Sensei Agents Plugin AdobeAlignObjects Adobe Deep Learning KBSC Plugin Adobe Art Style Plugin Adobe Selective Unlock Plugin Adobe Live Shapes Adobe Uxp Extension Adobe App Bar Controls Host Asset Management Adobe Geometry Suite Adobe Path Blends Adobe Animation Panel UI AdobeTransformObjects Snapomatic Adobe Symbol Palette Plugin DocInfo AI CCLibAccessor Plugin 3D v2 AdobeBrushMgr DynamicCorners Adobe Deform Plugin Flattening Preview Adobe History Panel UI Alternate Glyph Palette AI Bottlenecks Plugin ScriptingSupport Adobe Recolor Core Adobe Perspective Guides Adobe Repeat Arts UI Print Plugin AdobeActionPalette PDF Suite JSONFormat TIFF File Format GIF89a Plugin MPSCommon PNGExport Adobe Image Decoder Encoder TextExport MPSParser JPEG Plugin AISangamMapper Adobe DxfDwg File Format Save4Web JPEG2K Plugin SvgFileFormat MPSExport PNG File Format AdobeDiffusionRaster Inverse DropShadow ShapeEffects v2 AddArrowHeads v3 Round v2 Cleanup Overprint Distort v2 Punk v2 Expand TextWrap Dlg Scribble v2 MaskHelper v2 Colors AdobePathfinderPalette Saturate Add Anchor Points FuzzyEffect v2 Adobe Materials Adobe Geometry3D Adjust AI Object Mosaic Plug-in Roughen v2 OffsetPath v2 Adobe Scribble Fill Find ZigZag v2 TrimMark v2 FO Conversion Suite Path Suite ExpandS SvgFileFormatUI Spell Check UI PDF File Format UI PlanetXUI SangamFormatsUI DropShadowUI Adobe Touch Bar LiquifyToolUI PuckerAndBloatUI ShapeEffectUI RasterizeUI Adobe PSD File Export UI FlattenTransparencyUI Adobe Smart Edit UI Adobe Calligraphic Brush Tool UI MenuConfigurator ZigZagUI GlobAdjToolUI AIPreferenceUI AI Toolbox UI Plugin Adobe Geometry3DUI Shape Core UI IllustratorUI RoughenUI RoundUI TransformUI Adobe Crop UI SmartExportUI Adobe Curvature ToolUI ParticleSystemUI OffsetPath UI Plugin ScribbleFillUI AdobeBrushMgrUI Adobe dBrush Brush Tool UI DeformUI PathfinderUI ObjectMosaicUI Adobe Bullet And Numbers UI Adobe Live Shapes UI TextExportUI ArtOnPathBrushToolUI ScribbleUI DistortUI FuzzyEffectUI PerspectiveUI Adobe PSD File Import UI Find Replace UI LiveBlendsUI FlareUI Asset ManagementUI ScatterBrushToolUI JPEGFormatUI ExpandUI VectorizeUI TwirlToolUI DxfDwgUI TIFF File Format UI CSSExtractUI Design Library VariablesPaletteUI AdobeSlicingUI AddArrowUI OnBoarding PSLFilterAdapterUI Rasterize 8 DebugPanelPluginName Adobe PSD File Export Adobe PSD File Import Lasso Adobe Crop Tool SketchingTools Reshape Tool Adobe Curvature Tool Adobe Calligraphic Brush Tool ShaperUI Adobe Vector Sculpting UI Magic Wand Knife Tool Adobe Flare Plugin Adobe dBrush Brush Tool AdobeArtBrushTool BoundingBox Advanced Select Segment Tools Adobe Eraser Tool Liquify Simplify AdobeTextDropper Twirl v2 Adobe Scatter Brush Tool ShapeTool Adobe Symbolism Art Converters v2 PSLFilterAdapter PhotoshopAdapter PDF File Format Información de GPU: Illustrator Version: 27.4.1 Number of Displays: 1 Number of Drivers: 1 Driver[0] Name: Apple M1 Driver[0] Adapter RAM: 5461 DefaultEnableGPU: 1 Versión de SVGWriterCPP: 0.9.2 Versión UXP: uxp-6.3.3-local Información de ACPL: ACPL Model Version: 3.6.4 ACPL SDK Version: 3.0.1.1 CoreSync Version: 6.5.0.24 Minimum Supported CoreSync Version: 4.3.66.28 Versión de modelo de activo compartido: 3.6.4 LiveEditSDKVersion: 3.84.01 Versión CMDN: 1.17.4 Versión CDO: 1.136.2 Versión CDP: 1.160.2 Versión de proyectos: 1.7.0 Inf. de extensiones de UXP: com.adobe.ccx.start: 6.5.0.61 com.adobe.illustrator.propertiespanel: 0.0.3.0 com.adobe.ccx.timeline: 3.1.8.0 com.adobe.ccx.sharesheet: 24.9.0.0 com.adobe.unifiedpanel: 3.2.1.4 com.adobe.ccx.comments-webview: 27.3.0.0 com.adobe.illustrator.OnBoarding: 1.0.0.0 ccx-in-app-rtt: 0.0.49.0 

 

I manually introducing shortcuts in the way Mike described, edit >> keyboard shortcuts, as the pic below.

Captura de Pantalla 2023-04-21 a la(s) 13.28.19.png

 That´s the only way it's barely working right now, but I don't have access to more complex commands as Option D to automatically duplicate a shape, etc.

 

Hope the info provided helps to find the problem, because I've uninstalled Illustrator, updated it, rebooting the system, but the problem persists. 

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New Here ,
Apr 21, 2023 Apr 21, 2023

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Nevermind @Anubhav Majumder and @Mike_Gondek it has already fixed itself tonight, I don´t know how, it just suddenly started working properly! 

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Hello @Kenyya Sofía Pereira,

 

Sorry to hear about this experience. I hope the suggestions shared by Mike helped resolve the problem. If not, kindly try rebooting your computer in safe mode (Windows / macOS) and then relaunching Illustrator to check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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