• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

shortcut problem

New Here ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

Even though the "Import previous preferences and settings" option is active in Photoshop and Illustrator, my shortcut settings are lost after each update. What's the solution?

TOPICS
How-to

Views

95

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

Hello @temel tugrul343270426k7g,

Sorry to hear about this experience. Would you mind removing all Adobe applications using the Creative Cloud Cleaner Tool (https://adobe.ly/3GTKS1T) and then reinstalling and checking if it helps? Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

I applied the methods you mentioned. I will let you know the results when the programs are updated. Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 18, 2024 Jan 18, 2024

Copy link to clipboard

Copied

@Anubhav M the problem still continues

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

Copy link to clipboard

Copied

LATEST

Hi @temel tugrul343270426k7g,

 

I appreciate you trying the suggested steps. Since the problem still persists, let's try a different approach. Could you please create a new user admin account (Mac/ Windows) on your system and check if the shortcut settings are retained after updates in the new account?

 

This step will help us understand if the issue is specific to your current user account or if it's a more widespread problem. If the new account behaves differently, it might indicate some corruption in your existing user account settings.

 

Looking forward to your response.

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines