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Simple and straightforward: illustrator cannot be closed.

Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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As the title says, Illustrator cannot be closed. For real. I stay with the whitened screen, waiting forever. Please don't ask me for the latest version(s), since a long time I have no option to -not- upgrade Windows and Adobe (Help is transformed in a search something). Also, please don't offer any kind of dumb software reset.

There is a thing: the software has gone mad, due to a reason, it cannot be closed, only from the task manager, by terminating the app. I'm not a beginner, I report such unusual behaviors only if I can't find no other resaons behind....

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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We run legacy software at our own risk.

 

 

 

 

 

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Adobe Employee ,
Nov 27, 2021 Nov 27, 2021

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Hi there,

 

Sorry to hear about that. Could you please confirm the Illustrator & Windows version?

Also, you may try the correct suggestion on this community post (https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-26-0-1-crashes-on-exit-every...) and let us know if that helps!

 

Regards,

Anshul Saini

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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Thank you, your answer got me to the solution. Slightly outdated, but it still works...

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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The solution is pretty simple...

No, it's NOT. Guess, what?

I have to visit the Adobe site, find the burried "Privacy" menu point and TURN OFF the "Share information on how I use Adobe desktop apps." option, turned on by default.

Well, if I would be a mind-reader, I would buy play with crypto investments, not with Adobe apps... I watched an outdated video (the menu points on the Adobe site are not the same anymore), to learn that a remote switch is crashing Illustrator when it exits. How can an average user figure out, a remote switch does make Illustrator to exit as expected???

See the attached screenshot.

 

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Advocate ,
Nov 30, 2021 Nov 30, 2021

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"How can an average user figure out" - but you did, and thanks for posting to the forum!

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