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Slow Performance after Illustrator 2020 update on macOS

Community Beginner ,
Nov 26, 2019 Nov 26, 2019

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Has anyone experienced program performance issues? Since I made the update to the latest version I have been having performance problems. The program is too slow and I have a good team, yet simple slow processes are done in light files such as scaling a text or a simple vector.

 

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Community Beginner , Apr 06, 2020 Apr 06, 2020
Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems. 

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New Here ,
Oct 20, 2020 Oct 20, 2020

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I ended up rolling my Illustrator version back to 24.2 (I am on Mojave 10.14.6, 2013 Macbook).

 
It did help some, along with doing ALL the other tricks people have mentioned. Adobe 1998 Color space, graphics cards, GPU view, resetting program preferences, a few others I can't exactly remember. Now Illustrator only bogs down (and is slow to save) when I have busy raster elements linked in and several artboards within the same file... just vectors is mostly ok. Not a perfect solution but has kept me working.
 
When I attempted to update to Catalina back in DEC and update to new CC it crashed all my CC software and nothing would function, full system failure w/ CC. Luckily a rep at the Apple Store wiped my machine, reinstalled Mojave, and I had done a TimeMachine backup (right before the update to Catalina) to an external drive that I brought with me. It was a hot mess of a situation that he had seen a lot with the newer CC/OS fighting. Seems there are known issues but no patch to fix them. So I will not attempt to put Catalina on my machine again... we'll see how long I can hold out.

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New Here ,
Oct 23, 2020 Oct 23, 2020

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I´m having the same issues, on a brand new iMac Pro 64GB Ram. Radeon Pro Vega 56 8 GB.

There is a two second delay on everything in illustrator, even the simplest vector operation. I´m using the latest update off illustrator but hade the same problem with previous versions.

Dictation is turned off.

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Just as a test, try turning off GPU performance in Illustrator preferences and restart Illustrator. It seems to have helped on my iMac.

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Thanks, turning off GPU did not help, but turning off Animated Zoom helped a little, still not good though.

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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Is the Speech recognition in the system turned off?

Is the automatic GPU detection (or whatever that is called) in the system turned off?

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Sorry I can't be more help. I've had the same issue with Illustrator and this seemed to help. I'll look and see if there's anything else I did to my settings that might have had an effect. I also turned off the Animated Zoom and anything else I could think of that might use GPU power (and have never used any of the dictation/voice recognition features so they're always off). 

 

I also have issues in Photoshop when using something like the clone tool where the screen will flash black for a split second when I'm rapidly toggling back and forth between tools (like the clone tool, toggling between "sample" and "paint"). Have you seen that? This solution seemed to help with that as well, but doesn't completely eliminate the problem. I spoke with one of the Genius Bar guys and a Mac Service Tech about the Photoshop issue and neither had seen it before and suggested it was probably an Adobe issue. But I've been down this route before and typically Apple & Adobe point fingers at each other, until some update down the road miraculously "solves" the problem.  🙂

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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Thanks for the tip on disabling dictation, that was the silver bullet.  Brought Illustrator back to life!!!

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New Here ,
Nov 12, 2020 Nov 12, 2020

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What fixed this for me was taking the file off of the shared network and working from my desktop. We share a OneDrive space. Editing the file while it was being hosted caused simple actions to take 5-10 seconds each, and every time I tried to save it would throw me the "This file has been modified outside of Illustrator" message. It was all fixed when I took them out of the drive and edited them locally. 

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New Here ,
Dec 12, 2020 Dec 12, 2020

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I'm also experiencing 2-3 second delays when using Illustrator 2020. Panning, zooming, moving objects, everything takes a few seconds to catch up and visually skips. I'm using a fully spec'd 2019 Macbook Pro, and I have tried all of the listed suggestions in the comments. This is an incredibly frustrating experience, which must come down to a software issue. I hope adobe can find a fix soon, this is absurd.

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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I was having the same issue so I re-installed Illustrator 2020 and everything is working perfectly fine again. Definitely not updating Illustrator anymore. Nothing good has come from these updates in a long time..

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Hi,

 

I'm a little late to the game but I am having the same issues described here with 25.2 on Big Sur 11.3. MacBook Pro, mid-2015, 16 GB RAM, 1 GB SSD. Illustrator beach balls with every pan, zoom, save, etc. I tried the suggestions here to no avail besides reinstalling, which I am doing now. 

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Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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So here’s what I found. I had dictation turned on, on my Mac computer. Once
I disable the dictation illustrator began responding normally. That was the
main issue that was causing the application to run sluggishly. Hope this
helps!

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Thanks, I did check that but it was never turned on. A reinstall of 25.2 did nothing to help the issue.

BTW that was supposed to be 1 TB in my Mac's description.

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New Here ,
Mar 25, 2021 Mar 25, 2021

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NONSENSE

 

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