Slow performance after updating Illustrator to version 26.0 (2022)

Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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I updated illustrator 25.4.1 to illustrator 26 this morning. What a massive sh*tty update: you basicaly can't do thing, every action trigger the apple color wheel for ten seconds. So I rolled back to the previous version that worked fine before that and... same. Color wheel, color wheel, color wheel everywhere. So adobe, I hope that one day I could leave your environment.

 

{Renamed by MOD}

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Bug , Performance

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New Here ,
Oct 29, 2021 Oct 29, 2021

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Same here. I have updatetd to the current MacOs. That did the magic.

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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Hi. I updated too and I don't have any issue. Please try resetting the preferences, that could be helpful: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

 

Marlon Ceballos.

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi there,

 

I would like to know if the steps suggested above worked for you, or the issue still persists. If not, please try the suggestions shared on this page.  Also, please confirm which operating system is this? 

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Regards,

Srishti

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Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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Hi,

I did what you suggested, unfortunately it doesn't work. Please test your apps before releasing updates. You're just wasting everyone time and money by releasing "updates" with stuff that nobody care.

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Community Beginner ,
Mar 11, 2022 Mar 11, 2022

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I see none of the problems listed above have been addressed.  I put off updating until a couple days ago and quickly gave up on 26 and reinstalled 25.4.  I tried the suggested fixes and nothing helped the lagging. The program would operate okay for a while but then it would start slowing down. Switching from one tool to another would probably take more than an actual second. I'm working on a Mac with Monterey.

Roxanne

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New Here ,
Nov 06, 2021 Nov 06, 2021

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for me is Windows version, i try made a clean install of Windows then clean install of adobe illustrator 2022

its terrible work process, every movement of object i have to wait about 5-10 second to move

 

really sh*tty slow performace

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Same here, it's so frustrating and I use illustrator every day for work. it takes SO long to do a simple action and is making me look very unprofessional to my clients.

 

May be time to switch to different software...

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New Here ,
Nov 22, 2021 Nov 22, 2021

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I'm presenting a lot of issues as well. The program crashes all the time, closes unexpectedly, and is not even letting me open it for the last two days! I have an excellent computer, so I'm blaming this new version. I NEED HELP ASAP; I have deadlines!

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Al updates installed... Nothing helps. Weirdly, outline mode is the slowest! How is this even possible?

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Adobe Employee ,
Nov 27, 2021 Nov 27, 2021

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Hi All,

 

Sorry to hear about the trouble you are facing. In addition to @marliton & @Srishti Bali suggestions, you may try the following steps and let us know how it goes:

    • Firstly, close all the software or services running in the background or run the app in Safe Mode (MacWindows
    • Rename the CEP folder to CEP.old from the following location:
      MAC: /Library/Application Support/Adobe
      Windows: C:\Program Files (x86)\Common Files\Adobe
    • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
      MAC: /Library/Application Support/Adobe
      MAC: ~/Library/Application Support/Adobe
      Windows: C:\Program Files\Common Files\Adobe
      Windows: C:\Program Files (x86)\Common Files\Adobe

     

    Kindly update the discussion if you still need assistance with it. We'd be happy to help.

     

    Thanks & Regards,

    Anshul Saini

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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I tried every solution in this discussion and it actually made the problem worse.

Before trying the solutions Illustrator was simply slow, now simply attempting to select an object causes Illustrator to stop responding. 


Specs:

Illustrator 26.0.2

OS: Microsoft Windows 10 Pro Version 10.0.19042 Build 19042
Processor: Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Physical Memory (RAM) 32.0 GB
GPU: NVIDIA GeForce RTX 2060 w/ Max-Q Design



 

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Thanks for trying the steps, @GoodBullyLLC. I would request you to please try the steps suggested below and let me know how it goes:

 

I will be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Nov 28, 2021 Nov 28, 2021

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I had same problem--tried the suggestions from Adobe and none worked. Re-installed Ai 25.4.2 and works fine. The update clearly wasn't tested properly before release.

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi all,

 

We understand how frustrating performance issues are. We have consolidated the most popular solutions that help fix these issues. Please check this help article for more details.

 

If you still need help, feel free to reach out. We'd be happy to help.

 

Regards,

Srishti

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Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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Please tell who ever is in charge of software dev that a lot of people who've used Adobe for many years are complaining about the same slooow issue!! It's been this way since CC started with this cloud BS...it sucks!!! I for one hate it and will never use the cloud features. I have a very  dry capable 2019 Mac Pro with more memory than needed as well as a very high end GPU. So it's not my machine or "viewing in outlines" or any other stupid setting that should not require someone who paid for the software yearly year after year to "try and turn off" to operate correctly. How about making and deploying it at its best performance then letting people choose the addional "features" if they want? Seriously considering switching to affinity. - long time Adobe user since 1995.

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Adobe Community Professional ,
Jul 27, 2022 Jul 27, 2022

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Please contact Customer Care. They can look inside your system to figure out why yours is not performing: https://helpx.adobe.com/contact.html

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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LATEST

Just to clarify my earlier post...it wasn't 1995 but around 1997 or when ever illustrator 7 was released. I've tried clean installs of my latest OS then only Adobe CC and still had the same slow issue I've tried this multiple times with different OS since 2018 with my previous Mac Pro including my new Mac Pro. Same result. Just yesterday I stared a new doc with 3 tabloid sized artboards designing a logo with 3 different fonts and there was lag with every simple task...people who work fast will understand the frustration when you get a .5 to 1 sec lag for every simple task like drawing a line or coping and pasting a word. I've used previous illustrator versions in CS with very complicated files and multitudes of layers and artboards without issue so I know it's possible. 
Mac Pro 2019; Mac OS 12.5; 3.2 GHz 16 core intel XW; 240 GB memory; Radeon Pro W6800X 32 GB; 1 TB hard drive with 930 GB of free space and 4 additional scratch disks available.

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