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Hi everyone,
Is there any way to resolve this issue? When creating a new document or working on an existing project, moving around the artboard becomes very slow and choppy which makes it annoying when working. This issue, however, is not present on windows but is on macOS.
I have enabled GPU performance and still no luck. The movement is slightly better when using the macs trackpad but terrible when using a mouse or Wacom tablet.
Below is a video showing the issues on two laptops:
Laptop specs:
2017 MacBook Pro With Touchbar
2016 Alienware 15R3
{Renamed by MOD}
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Hi, have you tried to reset the Adobe Illustrator preferences?
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The issue still occures after a reset. I've even tried reinstalling macOS and the problem is still present. I've read around that it may have to do something with the retina display?
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Hi!
You noted a retina display above, but I didn't see it listed in your specs--are you using a retina display?
How much ram is allocated to Illustrator? And, have you set up a scratch disk to help?
Michelle
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Hi, I have scratch disk enabled but the issue is still present. To my knowledge all new macbooks come with retina display? For ram can you allocate more ram? Doesn't it only use what it needs? Thanks
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Hi David,
Thanks for reaching out. I understand that Illustrator's performance on the mac is slower when it is connected to an external mouse or Wacom tablet. To help you make this right I have a few questions and suggestions for you, for example:
Looking forward to your response.
Regards,
Srishti
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Hi, The issue is still there. I'm going to try and downgrade to an older version and see how it goes. Thanks for the help.
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Just downgraded to version 22.1 and the problem still persists. Not sure what to do now
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Sorry about the delayed response. I am hopeful that the issue is resolved by now. If you are still facing this issue, please share the following details:
Regards!
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My first thought is that you need to look up what the refresh (Hz) rate is of each device to compare them fairly. And are they both set to the same pixel resolution and color space.
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Same issue here:
I tried:
None of those resolved the issue.
Scrolling and zooming in Adobe XD is a pleasure and it is exactly how it should be on Illustrator in my view.
Regards
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Hi @efrenfreelance,
Sorry about the trouble. I would request you to try the following steps and let us know how it goes:
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Anshul Saini