So I cannot save my illustrator File!!!!!

[MRLisEpic]

When I go to save there is an error message that says: "An unknown error has occurred"

I tried to look up a solution and everyone said to UNlock all layers and make every layer visible.

So I attempted this and it still came up with the same results, and error message.

Does anyone know a solution???

[Jacob Bugge]

mrlisepic,

You may try to run disk utility / verify disk permissions to see if there are errors then run repair disk permissions

[MRLisEpic]

I should have mentioned that I have a windows 10 OS

[Monika Gause]

So it's even easier to set up a printer. In case you don't have a printer, set up the PDF printer.

[MRLisEpic]

what does setting up the pdf printer entail?

[Monika Gause]

Illustrator looks for a printer when opening and when saving files. If it can't find one -> trouble.

[MRLisEpic]

It didn't search for a printer when I saved the file

[Monika Gause]

Illustrator does so on its own.

Installing a printer resp. setting the PDF printer helped solve this issue for many people. It's worth a try. But if you don't want to try it, your choice.

[MRLisEpic]

ok im sorry can you explain this whole process in little baby speak cuz i dont understand what you are trying to say

[Monika Gause]

PLease do just read the documentation:

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/how-to-add-or-reinstall-the-mi...

[MRLisEpic]

So i set up a Microsoft PDF printer copy and it still comes up with the error

[Monika Gause]

Where are you trying to save the file? If in a synchronized folder or on a server please try elsewhere

Which Windows version exactly is this? The Windows 10 October update? It might have file related issues.

Does this happen with every file?

Did this always happen? Did it ever work correctly?

I suppose you're doing a computer restart regularly. If not, please restart.

[MRLisEpic]

I am saving the file to a local folder.

I am running the latest version of Windows 10.

It is only happening to this file in particular.

It only started happening when I downloaded the file from google drive after I had uploaded it from a different computer.

And if I restart will the file recover?

[Monika Gause · Accepted solution]

The latest Windows update has issues. Microsoft has pulled it.

The issue affects files.

Please contact Microsoft if you might be affected as well:

https://support.microsoft.com/en-us/help/4464619/windows-10-update-history

[Monika Gause]

Is a printer connected, turned on and set as the default printer? If not, connect one.

[David255713362nmz]

I am going to save the file but it just stop at processing and I can not stop it to redo.