So I cannot save my illustrator File!!!!!

New Here ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

When I go to save there is an error message that says: "An unknown error has occurred"Capture1.PNG

I tried to look up a solution and everyone said to UNlock all layers and make every layer visible.

So I attempted this and it still came up with the same results, and error message.

Does anyone know a solution???

Views

882

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 11, 2018 Oct 11, 2018

The latest Windows update has issues. Microsoft has pulled it.

The issue affects files.

Please contact Microsoft if you might be affected as well:

https://support.microsoft.com/en-us/help/4464619/windows-10-update-history

Likes

Translate

Translate
Community Expert ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

mrlisepic,

You may try to run disk utility / verify disk permissions to see if there are errors then run repair disk permissions

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

I should have mentioned that I have a windows 10 OS

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

So it's even easier to set up a printer. In case you don't have a printer, set up the PDF printer.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

what does setting up the pdf printer entail?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

Illustrator looks for a printer when opening and when saving files. If it can't find one -> trouble.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

It didn't search for a printer when I saved the file

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

Illustrator does so on its own.

Installing a printer resp. setting the PDF printer helped solve this issue for many people. It's worth a try. But if you don't want to try it, your choice.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 10, 2018 Oct 10, 2018

Copy link to clipboard

Copied

ok im sorry can you explain this whole process in little baby speak cuz i dont understand what you are trying to say

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2018 Oct 11, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2018 Oct 11, 2018

Copy link to clipboard

Copied

So i set up a Microsoft PDF printer copy and it still comes up with the error

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2018 Oct 11, 2018

Copy link to clipboard

Copied

Where are you trying to save the file? If in a synchronized folder or on a server please try elsewhere

Which Windows version exactly is this? The Windows 10 October update? It might have file related issues.

Does this happen with every file?

Did this always happen? Did it ever work correctly?

I suppose you're doing a computer restart regularly. If not, please restart.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 11, 2018 Oct 11, 2018

Copy link to clipboard

Copied

I am saving the file to a local folder.

I am running the latest version of Windows 10.

It is only happening to this file in particular.

It only started happening when I downloaded the file from google drive after I had uploaded it from a different computer.

And if I restart will the file recover?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 11, 2018 Oct 11, 2018

Copy link to clipboard

Copied

The latest Windows update has issues. Microsoft has pulled it.

The issue affects files.

Please contact Microsoft if you might be affected as well:

https://support.microsoft.com/en-us/help/4464619/windows-10-update-history

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 09, 2018 Oct 09, 2018

Copy link to clipboard

Copied

Is a printer connected, turned on and set as the default printer? If not, connect one.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 08, 2022 Aug 08, 2022

Copy link to clipboard

Copied

LATEST

I am going to save the file but it just stop at processing and I can not stop it to redo.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines