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So I cannot save my illustrator File!!!!!

New Here ,
Oct 09, 2018 Oct 09, 2018

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When I go to save there is an error message that says: "An unknown error has occurred"Capture1.PNG

I tried to look up a solution and everyone said to UNlock all layers and make every layer visible.

So I attempted this and it still came up with the same results, and error message.

Does anyone know a solution???

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correct answers 1 Correct answer

Community Expert , Oct 11, 2018 Oct 11, 2018

The latest Windows update has issues. Microsoft has pulled it.

The issue affects files.

Please contact Microsoft if you might be affected as well:

https://support.microsoft.com/en-us/help/4464619/windows-10-update-history

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Community Expert ,
Oct 09, 2018 Oct 09, 2018

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mrlisepic,

You may try to run disk utility / verify disk permissions to see if there are errors then run repair disk permissions

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New Here ,
Oct 09, 2018 Oct 09, 2018

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I should have mentioned that I have a windows 10 OS

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Community Expert ,
Oct 09, 2018 Oct 09, 2018

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So it's even easier to set up a printer. In case you don't have a printer, set up the PDF printer.

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New Here ,
Oct 09, 2018 Oct 09, 2018

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what does setting up the pdf printer entail?

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Community Expert ,
Oct 09, 2018 Oct 09, 2018

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Illustrator looks for a printer when opening and when saving files. If it can't find one -> trouble.

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New Here ,
Oct 09, 2018 Oct 09, 2018

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It didn't search for a printer when I saved the file

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Community Expert ,
Oct 09, 2018 Oct 09, 2018

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Illustrator does so on its own.

Installing a printer resp. setting the PDF printer helped solve this issue for many people. It's worth a try. But if you don't want to try it, your choice.

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New Here ,
Oct 10, 2018 Oct 10, 2018

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ok im sorry can you explain this whole process in little baby speak cuz i dont understand what you are trying to say

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Community Expert ,
Oct 11, 2018 Oct 11, 2018

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New Here ,
Oct 11, 2018 Oct 11, 2018

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So i set up a Microsoft PDF printer copy and it still comes up with the error

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Community Expert ,
Oct 11, 2018 Oct 11, 2018

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Where are you trying to save the file? If in a synchronized folder or on a server please try elsewhere

Which Windows version exactly is this? The Windows 10 October update? It might have file related issues.

Does this happen with every file?

Did this always happen? Did it ever work correctly?

I suppose you're doing a computer restart regularly. If not, please restart.

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New Here ,
Oct 11, 2018 Oct 11, 2018

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I am saving the file to a local folder.

I am running the latest version of Windows 10.

It is only happening to this file in particular.

It only started happening when I downloaded the file from google drive after I had uploaded it from a different computer.

And if I restart will the file recover?

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Community Expert ,
Oct 11, 2018 Oct 11, 2018

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The latest Windows update has issues. Microsoft has pulled it.

The issue affects files.

Please contact Microsoft if you might be affected as well:

https://support.microsoft.com/en-us/help/4464619/windows-10-update-history

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Community Expert ,
Oct 09, 2018 Oct 09, 2018

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Is a printer connected, turned on and set as the default printer? If not, connect one.

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New Here ,
Aug 08, 2022 Aug 08, 2022

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I am going to save the file but it just stop at processing and I can not stop it to redo.

 

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