Some issues/bugs with Adobe Illustrator 29.3..1

[DaddyDoom]

Aside from several issues related with InDesign, which are being addressed, I have been experiencing several issues with AI, namely the latest version 29.3..1
My machine specs are in the screenshot below.
The most common issues I've been dealing with are:
1. Often the app stops responding while opening documents. Not necessarily large documents. The beach ball cursor pops up and enters the endless spinning loop, document never opens and I have to force quit and reopen the app.
2. While working on a document, menu options cease responding. For example, if I want to create a new document, it wont respond. I can still move stuff around but actual actions simply stop responding. App has to be closed and reopened.
3. App simply crashes, randomly.
Just like with Adobe InDesign, these have become more and more frequent with the latest releases.
These happen both with local files and Dropbox cloud files.

Hope you release a patched up version for this because overall, its becoming harder and harder to pay for things that keep exploding on my face.

[Anubhav M]

Hello @DaddyDoom,

Would you mind checking if Illustrator behaves this way when working on files from a specific folder? Also, try running Illustrator under Safe Mode (macOS) and a different administrator account (macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

[DaddyDoom]

Listen... I have a tremendous amount of work to get done.
I've been reporting these issues for months, using the crash reports and never got a single line of feedback.
Simply, I don't have the time to go on safe mode trials and whatnot. I want the bloody thing to work propperly, like it did for years.
I'm pretty sure there are many more users reporting these kinds of issues, I can't be the only one.
I have another thread open with similar issues affecting InDesign,  that more people aknowledged they are experiencing, so this is CLEARLY an Adobe issue that needs to be solved.
I need this working, because I have work, that pays my bills, that in turn allows me to keep paying you for a damn stable software, and not the mess this has become.

[Doug A Roberts]

If you can't or won't carry out troubleshooting steps, there may be no way of telling whether the issue is local to your machine or not.

[DaddyDoom]

Its not a matter of "won't".
Like I said, I've reported countless crash reports, and my time to simply stop my work and look into this propperly is close to non-existent.
In answer to your colleages question, the issue happens with random folders, random files, both on local machine and cloud files.
And this is not something that happens ALL the time. It happens when it happens, and today it already happened 4 or 5 times, so its not something I can replicate at will.

[Monika Gause]

Some of the things could be related to the place where you save files. Locally or on a server?

Some could be caused by the setting "Save in background" in the Illustrator preferences. Turn that off.

And it could also be caused by a malconfigured or non-existent printer.

But unless you check that out there isn't even a way for the engineers to fix it.

[DaddyDoom]

Thank you.
Already checked off the SAVE IN BACKGROUND option, although the issue here is when opening files, not during save.
Like I said, these is happening both on local machine and dropbox (cloud).
Concerning the printer, I haven't used a printer in the office in 10 years.

[Monika Gause]

Not having a default printer set up can be the very core of the issue.

Illustrator searches for a printer when opening and when saving files. If it cannot find any, it acts upo.

[DaddyDoom]

Like I said, It's been over 10 years I don't have a printer in the office.
NEVER, but NEVER, this has been an issue with AI or any other Adobe software. It's only since last release this has begun to happen. I never got a warning from AI telling me it needs a printer to run smoothly, nor it never did.
Plus, we're in the Digital Era, with thousands of users working almost solely for web content, without any need for a printer. Myself, working both for web and paper, use exclusively PDFs for the validation process with clients and the problem is not having a printer?

[Monika Gause]

I believe you. But still Illustrator saves this information in its files. You know: I'm not responsible for it. I'm only telling you. Like 95% of people here I'm not even staff. 

Experience in this forum has shown that installing a PDF printer helps with this kind of problems.

Yesterday another user installed the previous Illustrator version and this solved the problem. Without anyone logging into your system and going through the details this probably cannot be solved.

@Anubhav M can you please take a look at this?

[DaddyDoom]

I'm that kind of user that just wants his tools working and the thought of having to delve into the nooks and crannies of the system gives me chills.
I'm extremely frustrated at this because in ages I never needed to go into forums and communities because stuff just worked, specially on a Mac where an app crashing was as likely as an asteroid hitting a mosquito so, this recent cascade of bugs is ennerving, affects my productivity and my workflow.
I know my machine is getting old, and I plan to replace it along this year.
Maybe I'll just be reverting to the previous version of AI and hope for the best.

[DaddyDoom]

Thanks. I'll go through these and see if any of it works.

[B_C_E_75]

I am having the same issues with 29.3.1. It is infuriating! This is a fresh install on a new computer with a fresh install of Windows 11. my system specs are...

HP Z4 Workstation with Intel Xeon 3.60GHz CPU

Windows 11 Pro for Workstations

128GB RAM

2 SSD- 1 TB and 3TB

I get random spinning cursor when opening files and illustrator never responds. Sometimes it will crash, and seems to wipe my preferences in the process. Other times I have to use task manager to kill the program. It's happening with maybe every other file I try to open. It happens with files from a network drive, it happens with files on my local drive, it also happens when opening template files. It's happened when trying to edit graphics from a Framemaker document too. 

I just switched from a system that was running Illustrator 29.3 and it was fine. I guess I'm going to play the rollback game as I've done in the past. I'm way too busy to keep doing this. 

[DaddyDoom]

So I see this is something happening across the board.