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Some of the pics in Ai. turn not negative or purple

New Here ,
Jan 19, 2023 Jan 19, 2023

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Screenshot 2023-01-20 at 14.11.13.pngScreenshot 2023-01-20 at 14.10.54.pngScreenshot 2023-01-20 at 14.10.36.png

 

I experinced ths issue for a week now. It was fine at first but a week after they turn into purple or negative, For me It happened to both PNG and JPEG files. 

 

also I've changed a color setting after this happened and it doesn't work 

any advice for how to fix this, will it get back to the original color ?

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correct answers 2 Correct answers

Community Expert , Jan 20, 2023 Jan 20, 2023

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Adobe Employee , Feb 02, 2023 Feb 02, 2023

Hi @nylon0101,

 

Sorry for the delayed update. This was a known issue in an older version of Illustrator. Ton has already shared a related post.

This issue has been resolved with Ai v27.0.1. After updating, ensure you relink all the images in order to resolve the issue in the existing files.


Let us know if the issue persists after updating & relinking images or if you encounter this issue in new documents.

 

Thanks,

Anshul Saini

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LEGEND ,
Jan 20, 2023 Jan 20, 2023

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Start by disabling hardware accelerated previews and use software-only mode. Then check your graphics driver and update/ downgrade it if necessary as well as of course then checking the GPU stuff in AI and re-enabling it. Aside from that I'd check if you're not inacdvertently messing up color profiles when creating the images in Photoshop or wherever.

 

Mylenium

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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Adobe Employee ,
Jan 27, 2023 Jan 27, 2023

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Hello @nylon0101,

 

Sorry to hear about this experience. I hope the suggestions shared by Mylenium and Ton helped resolve the problem. If not, kindly share some more information, like the exact version of the OS/Illustrator, whether Illustrator behaves this way with other files, and some sample files (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @nylon0101,

 

Sorry for the delayed update. This was a known issue in an older version of Illustrator. Ton has already shared a related post.

This issue has been resolved with Ai v27.0.1. After updating, ensure you relink all the images in order to resolve the issue in the existing files.


Let us know if the issue persists after updating & relinking images or if you encounter this issue in new documents.

 

Thanks,

Anshul Saini

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