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Some text is disappeared after outlined in Illustrator CC2018, 2020 & 2021

New Here ,
Feb 16, 2023 Feb 16, 2023

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I found that when I try to select all the text from my file and some character cannot be selected (like "5" as below screenshot). It will be disappeared after converting outlined text. However if you edit them the problem will be solved. It just happens in the older verison of Illustrator but no issue for CC2022 or 2023.
Screenshot 2023-02-16 at 17.01.07.png

Not sure if it is a bug or any solution can be solved?

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Community Expert ,
Feb 16, 2023 Feb 16, 2023

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Older versions will not be fixed.

Also: what exactly are we looking at there? This is an area text? In which way can't the 5 be selected?

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New Here ,
Feb 16, 2023 Feb 16, 2023

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When I try to select those text to convert, the underline is not included for "5". So it disappears after those text outlined. Not sure what's going on.

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Community Expert ,
Feb 16, 2023 Feb 16, 2023

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With that little snippet it's difficult to see what kind of object that even is.

The layders  panel would be important, character and paragraph formatting, options for the area text, etc.

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New Here ,
Feb 16, 2023 Feb 16, 2023

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The problem is I use the same file with same setting in AI 2020 and 2022 version. Only 2020 get this issue but no issue from the 2022. That's why I think is it the bug for the older version or not.

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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Can you upload the original file for testing? Because without even knowing your file and just based on that screenshot it's impossible to even guess.

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Mentor ,
Feb 17, 2023 Feb 17, 2023

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Looks like you have two separate pieces of text selected?

Is the five not underlined because it isn't live text?

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New Here ,
Feb 19, 2023 Feb 19, 2023

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They are all live text format including "5"

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Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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Hello @Groovy HO,

 

We understand that encountering technical issues can be frustrating. Would you mind sharing a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), as suggested by Monika, so we can identify the issue and provide the appropriate solution.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Feb 19, 2023 Feb 19, 2023

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New Here ,
Feb 20, 2023 Feb 20, 2023

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Hi Anubhav, not sure if you know what is the root cause for this happen? or any further information you need. Many thanks!

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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Hello @Groovy HO,

 

Thank you for bringing this to our attention. It's possible that this issue is tied to an older version of Illustrator, and patches for it are unlikely. We recommend using the latest version of Illustrator for the best experience and access to the latest bug fixes. If you have any further concerns, please don't hesitate to reach out to us. We are here to help.

 

Regards.

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