Some text is disappeared after outlined in Illustrator CC2018, 2020 & 2021

[Groovy HO]

I found that when I try to select all the text from my file and some character cannot be selected (like "5" as below screenshot). It will be disappeared after converting outlined text. However if you edit them the problem will be solved. It just happens in the older verison of Illustrator but no issue for CC2022 or 2023.

Not sure if it is a bug or any solution can be solved?

[Monika Gause]

Older versions will not be fixed.

Also: what exactly are we looking at there? This is an area text? In which way can't the 5 be selected?

[Groovy HO]

When I try to select those text to convert, the underline is not included for "5". So it disappears after those text outlined. Not sure what's going on.

[Monika Gause]

With that little snippet it's difficult to see what kind of object that even is.

The layders  panel would be important, character and paragraph formatting, options for the area text, etc.

[Groovy HO]

The problem is I use the same file with same setting in AI 2020 and 2022 version. Only 2020 get this issue but no issue from the 2022. That's why I think is it the bug for the older version or not.

[Monika Gause]

Can you upload the original file for testing? Because without even knowing your file and just based on that screenshot it's impossible to even guess.

[Met1]

Looks like you have two separate pieces of text selected?

Is the five not underlined because it isn't live text?

[Groovy HO]

They are all live text format including "5"

[Anubhav M]

Hello @Groovy HO,

We understand that encountering technical issues can be frustrating. Would you mind sharing a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), as suggested by Monika, so we can identify the issue and provide the appropriate solution.

Looking forward to your response.

Thanks,

Anubhav

[Groovy HO]

Here is the trial file for your reference: https://assets.adobe.com/id/urn:aaid:sc:US:ab4feb03-d42b-48f2-82ba-0a2b26d17589?view=difile

[Groovy HO]

Hi Anubhav, not sure if you know what is the root cause for this happen? or any further information you need. Many thanks!

[Anubhav M]

Hello @Groovy HO,

Thank you for bringing this to our attention. It's possible that this issue is tied to an older version of Illustrator, and patches for it are unlikely. We recommend using the latest version of Illustrator for the best experience and access to the latest bug fixes. If you have any further concerns, please don't hesitate to reach out to us. We are here to help.

Regards.