Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Some tools freeze. Others are available

Community Beginner ,
May 22, 2025 May 22, 2025

Sometimes I am unable able to select a tool I was already using. I cannot click on the tool but I can select other tools. This will last for a short period of time (1 - 2 mins) and then I am able to use all of the tools again. It seems to be random as far as which tool will freeze.

TOPICS
Performance
97
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
May 22, 2025 May 22, 2025

Hello @McSmackin,

Would you mind sharing some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), if this happens when working on a particular file or when switching from a particular tool/feature, and a screen recording of the problem, so I can better assist you?

Looking forward to hearing from you.

Anubhav

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 22, 2025 May 22, 2025
Hello, programs freeze for a variety of reasons, including hardware
problems (like overheating or faulty hardware), software bugs, too many
programs running at once, outdated drivers, virus or malware infections,
and more. Source: Google KI.

For example, I installed the latest graphics card driver because
Illustrator would completely freeze if I didn't use it for a while. So far,
Illustrator has been working perfectly.

I hope I could help.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 22, 2025 May 22, 2025
LATEST

In general if I start seeing any intermittent application freezes I'll check for any driver updates for the GPU and any attached devices, such as a Wacom tablet. The same goes for strange application crashes. In rare cases the current device driver might be bad and need to be rolled back to a prior version.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines