Something went wrong. Please restart the app and try again.

Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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I keep getting the same message "Something went wrong. Please restart the app and try again" when I try to access a cloud document. It also says I am working offline even though I am connected to the internet.

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Bug, Performance, Sync and storage

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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Without any info about your system and your network configuration we can't really tell you much. Start by reading this:

 

How to fix network connectivity issues when downloading Adobe apps

 

Even if it's meant for the install, some of the steps may help to track down your issues.

 

Mylenium

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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I'm using the new 14-inch Macbook Pro w/MacOS Monterey

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Advocate ,
Oct 28, 2021 Oct 28, 2021

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Can you download the doc to your computer?

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Which doc?

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Advocate ,
Oct 29, 2021 Oct 29, 2021

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"when I try to access a cloud document"

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