Sorry, Illustrator has encountered an error and needs to close. Error 205

[MossyMoss]

Can anyone help me step by step how to fix this? I done all others like, unistall-install, using other connection, turn off the Firewall and lock and unlock the Keychain.... An I dont have antivirus,  I am not sure if this happent after my update to Monterey Version 12.5.1 😞 

Thank you

[Monika Gause]

Other threads state that this might be related to the Creative Cloud app. Can you try and log out and then in to your account?

[MossyMoss]

Oh yes I forgot to mention that I did this as well 😞 

[Monika Gause]

In that case please try and contact Customer care as it says in the warning.

https://helpx.adobe.com/contact.html

[MossyMoss]

Dear Anubhav,

So thank you for your email. I am so stressed with this issue. 

I try to follow your steps. Is it possible to not have in my macbook these files? I can't find the "library" or the SLStore or the SLCach. I only found the  "OOBE" by searching the name... 😞

 Could you please help me more?

[Anubhav Majumder]

Hello MossyMoss,

Thanks for confirming that, and sorry for the confusion.
Kindly try the following steps to navigate to the library and the user library folders, and try renaming the OOBE, SLStore, and SLCache folders from there:

In the Finder, choose Go > Go to Folder.
In the Go To Folder dialog box, type /Library
Click Go

Similarly, to access the user library:
In the Finder, choose Go > Go to Folder.
In the Go To Folder dialog box, type ~/Library
Click Go
 

Looking forward to your response.
Regards

[Anubhav Majumder]

Hello MossyMoss,

Sorry to hear about this experience. I hope the problem is resolved by now. If not, kindly try the following steps and check if it helps:
 

• Uninstall the Creative Cloud Desktop application
   
• Rename the OOBE, SLStore and SLCache folders to OOBE.old,SLStore.old and SLCache.old from the following locations:

1. /Library/Application Support/Adobe
    
2. /Users/<user name>/Library/Application Support/Adobe/OOBE
    
3. /Library/Application Support/Adobe/SLStore
    

• Reinstall the Creative Cloud Desktop application

Looking forward to your response.
 

Thanks,

Anubhav

[MossyMoss]

No. Nothing change. Done evrything as you suched still not working snd getting the same message...

[Anubhav Majumder · Accepted solution]

Hello @MossyMoss,

Thanks for confirming that. Kindly try the suggestions shared in this help article (https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html) and share your observations.

Looking forward to your response.

Regards

[MossyMoss]

Solved! Many many thanks! You save me!

[Anubhav Majumder]

Hello MossyMoss,

Glad to hear that the problem was resolved. Feel free to reach out if you need further assistance in the future. We'd be happy to help.

Regards

[MossyMoss]

Thank you appreciate all your help 

[Hello24385361jedp]

sorry i can't follow how to fix this. Can you please help MossyMoss?

[Anshul_Saini]

Hi @Hello24385361jedp,

Thanks for reaching out. Would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html) and see if that helps?

Let us know how it goes.

Thanks,

Anshul Saini