Sorry to hear about the trouble you are facing. This error occurs if you are using a Virtual Machine or remote desktop or using a VPN. If you are in an Enterprise/Student environment, please request your administrator to get in touch with Adobe Support.
If you are an individual user, send me your Adobe ID, location, phone number with STD code, Timezone, and the URL of this post over a private message. We will get in touch with you. To send a private message, click my picture and use the message button.