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Start Dialouge after start up does not show up

New Here ,
Feb 08, 2024 Feb 08, 2024

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Hello support, it is a nightmare. when starting Illustrator it shows no dialouge, Strg-N doesn't work, Save my work only works when I click shut down... please help

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Adobe
New Here ,
Feb 08, 2024 Feb 08, 2024

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Hello, would you uninstall and delete the presets? Install Illustrator again?

 

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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Please tell us your system and version.

Is your issue the black screen issue?

https://community.adobe.com/t5/illustrator-discussions/blank-screen-on-illustrator-on-windows/td-p/1....

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Hallo Monika, das ist genau mein Problem. Alles schwarz und ich kann nicht speichern wie gewöhlich, geschweige denn Dateinamen vergeben beim Speichern. Ich bin Deinem Link gefolgt, aber nichts davon führte zum Erfolg. Ich habe gestern Illustrator deininstalliert/neu installiert und dabei die Presets gelöscht. Es hat nichts geholfen. Das Problem taucht jetzt artverwandt auch bei Photoshop auf.

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Ebenso bei Indesign... 

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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Helfen die Tipps in dem Link?

 

Falls nicht, würde ich Customer Care kontaktieren. Die können sich in Dein System einloggen: https://helpx.adobe.com/contact.html 

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Hallo Monika, die Tipps helfen leider nicht. 
Inzwischen stelle ich das Problem auch bei After Effects fest.
Ich versuche den Weg über Deinen Link.
Vielen Dank schon mal.

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New Here ,
Feb 13, 2024 Feb 13, 2024

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Leider bringen alle Tipps keinen Erfolg. Vielleicht kann sich ein technischer Support mal meine Konfiguration ansehen? Ich finde keine Telefonnummern... 

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Community Expert ,
Feb 13, 2024 Feb 13, 2024

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Der technische Support ist unter dem angegebenen Link erreichbar.

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New Here ,
Feb 13, 2024 Feb 13, 2024

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Vielen Dank. Ich bleibe dran.

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