Problem with Adobe Illustrator.
For about a month now, Illustrator has been reporting an error, which can be seen in the image. Furthermore, when saving some data, Illustrator crashes and it is not possible to save the data in it.
I can't save colors to the library as before. The library does not record the color at all. We tried to uninstall the whole program and reinstall it, the problem still persists. Using an older version also didn't help. Please advise how to solve this. Since I use the program to work and I need to work with it as quickly as possible this error bothers me a lot.
Please do not refer me to other discussions, I did not find my problem in them. Thank you
Try to move this file from this location to another location and try.
I removed the file and it did not fix anything, I am still getting the same error.
We are sorry for the trouble. I would request you to share a few details like:
Also, when does this error pop up while launching the app or while using the app? Does the app close/ crash or start not responding after clicking on the "Ok" button?
We are here to help. We just need more information.
Thanks & Regards,
I am having this exact issue with no found solution as of now. SO frustrating, as I need it for work as well.
We are sorry for the trouble. Currently, the product team is investigating this issue. Also, we had a debug session with a couple of users, and deleting the Startup Scripts CC folder or moving them to Desktop worked for them 100%.
Please move the "Startup Scripts CC" folder to the Desktop or delete it from the following locations:
C:\Program Files (x86)\Common Files\Adobe
C:\Program Files\Common Files\Adobe
Let me know if it works for you.
I will be looking forward to your response.
Thanks & Regards,