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Strange effect on PNG/PSD cut out images in illustrator

Explorer ,
Jun 30, 2024 Jun 30, 2024

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I import png or psd files with transperency and edges of cut out image and strangely deformed as if there was some mask on it. The first picture is from illustrator and the second from Photoshop. What can be wrong&Снимок экрана 2024-06-30 130158.pngСнимок экрана 2024-06-30 130220.png

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Bug , How-to

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correct answers 2 Correct answers

Adobe Employee , Jun 30, 2024 Jun 30, 2024

Hello @Candy_max,

I'm sorry to hear about your experience. Would you mind pressing the Ctrl/Cmd + E keys to check if it helps? If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3RQMbVv) so we can investigate this further.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer , Jul 16, 2024 Jul 16, 2024

Everything's fine I just applied inner shadow effect on the photo in Illustator and forgot about it. However, there is a question why this effect is so uneven?

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Adobe
Adobe Employee ,
Jun 30, 2024 Jun 30, 2024

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Hello @Candy_max,

I'm sorry to hear about your experience. Would you mind pressing the Ctrl/Cmd + E keys to check if it helps? If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3RQMbVv) so we can investigate this further.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Jul 16, 2024 Jul 16, 2024

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Everything's fine I just applied inner shadow effect on the photo in Illustator and forgot about it. However, there is a question why this effect is so uneven?

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