Stuck at initializing/loading/startup screen unable to launch Illustrator in first attempt.

Explorer ,
Jul 19, 2021 Jul 19, 2021

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Recently, since the last update at least, Illustrator won't start first time. It sits on the loading window for ages and won't go any further. I have to do the old ctrl-alt-delete and close it via task manager then try to reopen it. Usually the second time it opens almost straight away, other times I'll need to restart the computer to get it to work. Anyone else having this issue or just me? Is there a fix for this?

 

 

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Adobe Employee , Aug 03, 2021 Aug 03, 2021

Hi @kenm93134274 @kasparso38795912,

 

Sorry for the delayed response. We have recently released an update for Illustrator 2021 (v 25.4.1), which contains some stability fixes. If you are not already on v25.4.1, then we recommend you to update to the latest version.

If this doesn't resolve the issue, please try the steps shared in the help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observation with us.

 

Regards,

Anshul Saini

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi there,

 

Sorry about this inconvenience. Could you please share a few more details like:

    •  OS and version of Illustrator
    • Is the issue occurs while you open Illustrator via documents and not the app directly? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
    • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. 
    • Share a screenshot at the point it gets stuck? Does it always stuck at the same point?
    • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
      Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

       

Looking forward to your response.

 

Thanks & Regards,
Anshul Saini

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Explorer ,
Jul 19, 2021 Jul 19, 2021

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Hi, thanks for your reply. This issue happens when opening the app for the first time each day. Always stops at the loading screen (Screenshot attached). Has been happening since the last update a few weeks ago, no changes to the computer.

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Explorer ,
Jul 20, 2021 Jul 20, 2021

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Here is another screenshot of it happening at this mornings start up.

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Started happening to me aswell, right after the last update, same story with Photoshop. It does so every signle day when starting it up for the first time.

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Hi @kenm93134274 @kasparso38795912,

 

Sorry for the delayed response. We have recently released an update for Illustrator 2021 (v 25.4.1), which contains some stability fixes. If you are not already on v25.4.1, then we recommend you to update to the latest version.

If this doesn't resolve the issue, please try the steps shared in the help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observation with us.

 

Regards,

Anshul Saini

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Explorer ,
Aug 03, 2021 Aug 03, 2021

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Got the update this morning and had no issues starting after that! Thanks!

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Regards,

Anshul Saini

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New Here ,
Jul 14, 2022 Jul 14, 2022

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I still have this problem every day when I start Illustrator. Running Mac OS 11.6.6. Running Illustrator 26.2.1. Running on a 3.7 GHz Quad Core Intel Xenon E5 processor.

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi @78651218,

 

We are sorry to hear about your experience. I would like to know if you have tried resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) as suggested above or not?

 

If that doesn't help, I would recommend updating Illustrator to v26.3.1 & macOS to the latest version.

 

Kindly update the discussion if you still need assistance. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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