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Subscription scam

Guest
Sep 29, 2022 Sep 29, 2022

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Wow 2 years I've been paying £19,97 without realising, never used the subscription and believed i had ended the free trial. Emails gone in to junk mail... nearly £300 later such a big company not even willing to waive cancellation fee....very very dissapointing! 

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correct answers 1 Correct answer

Community Expert , Sep 29, 2022 Sep 29, 2022

This is a user to user forum. Most of the people answering questions here are other users volunteering in their spare time. If you have an issue with Adobe then please contact Adobe Customert Care at https://helpx.adobe.com/contact.html.

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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This is a user to user forum. Most of the people answering questions here are other users volunteering in their spare time. If you have an issue with Adobe then please contact Adobe Customert Care at https://helpx.adobe.com/contact.html.

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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Adobe has no control over your email server/program's junk mail settings. One usually gets an email when ending a free trial. I know I always look out for confirmation emails after canceling a subscription or trial. 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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they are such a sleazy company and sneaky.. Lacks integrity through and through and such dishonest profit. I look forward to participating in a future class action suit

 

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Mentor ,
Apr 20, 2023 Apr 20, 2023

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You might want to update your two yearly bank and credit card review to once a year (at least)...

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