• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Suitcase Fusion Client is not logged in

New Here ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

Hi, I constantly get this message while working on Illustrator, and after awhile my Mac shut down on its own. And I did what the message said still problem did not solve. Please help!

 

Screen Shot 2021-09-22 at 9.23.24 PM.png

TOPICS
Bug

Views

597

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

Which system is it?

The Suitcase client has to 150% compatible with the system and Illustrator.

 

150% can hardly be achieved and that is the issue you are running into.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

Hi, system is BigSur 11.5.2. and Illustrator is 24.3.1.  Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

What version of Suitcase are you running? There had been reports of Big Sur causing the clients to lose connection if the computer went to sleep, but that was supposedly corrected in the last version. In any case, I would scan the Extensis site for possible solutions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

Hi, Suitcase Version 21.4.3 (10044). Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

Hmmm. I just looked up their compatibility matrix and it doesn't have Big Sur as compatible with CC2020 plugins. Better check with Extensis on this.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 22, 2022 Oct 22, 2022

Copy link to clipboard

Copied

Did you ever figure this out? I am having the same problem with InDesign and I can't find anything on the web except your call for help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2024 Jan 24, 2024

Copy link to clipboard

Copied

LATEST

I am having the same issue. Has this been solved by anyone? I am running Ventura 13.6.1. Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines